This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.
The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
The Harborview Department of Radiology has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full-Time, Day Shifts).
The Patient Services Specialist is responsible for the following duties:
Answer, screen, and triage all telephone calls with departmental communication system, and utilize departmental pager system to contact on-call personnel and Radiologist as needed
Schedule Radiology procedures
Respond to patient questions, and provide directions to different clinics, units, parking, and eating facilities
Maintain confidentiality of patient information
Communicate information to patients, agencies, departments, physicians, and the community such as registration policies, insurance coverage, billing procedures, radiology scheduling procedures, and guidelines and instructions for different procedures/exams
Assist patients in completing various documents such as procedure forms for exams and other patient paperwork
Facilitate patient check-in and check-out, verify patient identity, and coordinate interpreter services for patient
Other duties as assigned.
Competitive candidates will possess the following qualities and skills:
Strong ability to communicate verbally, including via telephone, and the ability to interact efficiently with physicians, allied health professionals, and other department personnel
Ability to access, enter, and retrieve information via computer system
Previous healthcare work experience
Ability to work independently and prioritize work appropriately
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.