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The Department Of Radiation Oncology is seeking a Patient Service Representative to ensure that each physician practice is well prepared, well organized and fully utilized.
Able to thrive in a fast-paced environment
A strong communicator in both oral and written communications
Someone with attention to detail and the ability to identify and implement process improvements
A team player
Check patients in upon their arrival to the clinic, and prepare them for their visit.
Ability to handle acutely ill patient in stressful situations, and Make sure each patient visit occurs with satisfaction.
Service as a liaison between the patient, family and clinical team during the office visit.
Reviews clinical plan by evaluating the disposition order form for clarity, content, and completeness. Obtain clarification from clinician if order sheet is unclear or incomplete.
Complete all pending work generated from clinic day within 24 hours
Participate in and promote the prevention, detection, and resolution of instances of noncompliance with departmental and institutional billing policies and procedures.
Provides additional support as directed (e.g., calling for transportation and translators, obtaining ice for patients, making photocopies).
Informs clinician of pertinent patient information (e.g., delays, early arrivals, departure needs, new medical information)
Maintains a neat, clean, and organized work area (e.g., keeps telephones and computer hardware free of spills, places personal effects to not disturb workflow) throughout the day
Be able to work a flexible schedule between 6:30AM-9:00PM
High School Diploma / GED
Intermediate to advanced Microsoft Office Suite skills
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, a...nd superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.