The Police Communications Officer I, under supervision, handles routine and emergency radio, telephone, and 911 calls for service following special or written instructions for transmitting and routing calls.
Responsibilities: -Receives incoming emergency and non-emergency calls from the university community and general public and disseminates information via radio for all law enforcement and emergency personnel. Monitors all telecommunications equipment including State and National systems. Operates a Federal/State regulated computer system which accesses sensitive law enforcement records including Driver's license, vehicle registration, and criminal warrant and history information. Monitors and responds to the University?s video surveillance, alarm,TLETS/NLETS, and emergency notification systems. Makes sure all communications equipment is well maintained and operable. -Maintains records and files; to include but not limited to computer aided dispatch entries, master name files, wants and warrants files, criminal trespass files, protective order files, computer criminal histories,TCIC/NCIC,TLETS/NLETSand any other computer data entries/files as required. Assists with otherUPDrecords, reports, and logs such as the documentation ofUPDowned keys, and injury reports. Issues case numbers and logs case numbers in the log book based on established procedures. -Provides directions, information, and assistance to callers and visitors to the University. Assists with the management and issuance of all university parking permits. Ensures that documentation is maintained and accurate for record keeping purposes. Enters and maintains parking registration information in theUPDdatabase. -Participate as needed on university committees as a representative for the University Police Department. Works collaboratively with other university departments as needed to support university operations. -Stays current and aware of all information pertaining to 911 policies and procedures. -Manages the key control for all campus buildings. Insures adequate number of keys are available and kept secure. Issues keys to appropriate individuals with the proper authority/paperwork. Maintains an accurate inventory of issued keys. -Monitors all surveillance cameras. Insures they are in working order and placed in the appropriate locations to insure proper security of building and routinely checks thatDVRis recording video accurately and properly. -Monitors all security and fire alarms and automatic door locks, insures all locks are in working order, and that the building doors lock/unlock at required times. -Issues all access cards requested by university employees, inputs photographs and authorizes access to building doors, removes, adds, or cancels door access on employees previously issues cards as requested. -Performs other duties as assigned.
Education and Experience:
-High School Diploma or GED
-Six months experience as a Police Department Communications Officer, law enforcement dispatch, or equivalent experience
-May require Texas Commission on Law Enforcement (TCOLE) certificate.
Texas A&M University-Central Texas is an upper-level university offering junior and senior-level coursework needed to successfully complete baccalaureate degrees and all coursework leading to the completion of graduate degrees. The University is committed to high quality, rigorous, and innovative learning experiences, and prepares students for lifelong learning through excellence in teaching, service, and scholarship.