Sarah’s Inn is a community-based non-profit organization whose mission is to improve the lives of those affected by domestic violence and to break the cycle of violence for future generations. Our services and initiatives focus on ending relationship violence through domestic violence crisis intervention, community education, and violence prevention programs for youth. Sarah’s Inn is currently seeking a full-time Advocacy and Counseling Coordinator to join our team. Fluency in Spanish, oral and written, required.
Position Reports to: Associate Director
Position Summary: Provide counseling, advocacy and direct service to victims of domestic violence and their families including crisis intervention, emotional support, safety planning, general and legal advocacy, referral, domestic violence education and support and education group services. Also coordinate the delivery of direct service activities of the relevant Advocacy and Counseling staff. In addition develop partnerships with community programs and alliances to provide education and build widespread support for victims and their families.
Essential Duties and Responsibilities: Other duties may be assigned.
Provide comprehensive and quality services to victims of domestic violence and their families (includes children and teen witnesses).
Provide on-going counseling and emotional support to victims of domestic violence and their families through in-person individual sessions and group sessions.
Provide crisis intervention, general and legal advocacy, referral, domestic violence education, safety planning, and emotional support for victims of domestic violence and their families over the phone or in-person.
Organize and prioritize daily services and responsibilities to ensure that client needs are met.
Advocate on behalf of victims of domestic violence and their families within various systems to include social service, housing, economic, legal, health care and education.
Ensure professional relationships with clients to create an atmosphere of empathy, safety and support.
Maintain accurate and current information regarding issues and policies impacting battered women and their families.
Design, plan and facilitate support and education groups.
Update and enhance knowledge of community resources and materials relevant to the clients we serve.
Coordinate responsibilities with team members to ensure client needs are met.
Update client files in a timely and accurate manner.
Update client case notes and service codes in a timely and accurate manner.
Maintain knowledge of internal organizational guidelines and protocols.
Work effectively with Intervention interns and volunteers.
Participate in the on-call rotation for crisis line in order to support crisis line volunteers and clients.
Coordination of Advocacy and Counseling Services
Coordinate the service delivery of support and education groups, including life skills presentations.
Coordinate and ensure staff coverage of Sarah’s Inn’s Walk-in Services and Crisis Line during business hours.
Coordinate and co-lead with Advocacy and Counseling Team the Advocacy and Counseling weekly team meetings.
Update and enhance knowledge of community resources and materials relevant to the clients we serve including but not limited to the Crisis Line Manual and Economic Resource Binder. Effectively communicate changes of these resources to staff.
Participate in the selection and hiring of relevant Advocacy and Counseling intern staff necessary to achieve the organization’s mission and vision.
Collaboratively orient and train new relevant Advocacy and Counseling staff and interns with Counselors and Director of Training and Education.
Collaboratively orient and train Intervention Program volunteers with the Volunteer Coordinator.
Collaboratively supervise front-desk Intervention Program Volunteers and Support and Education Group Volunteers that assist Coordinator’s groups with the Volunteer Coordinator.
Coordinate the delivery of economic assistance services.
Create, implement and maintain an inventory system to ensure service areas and pantries are appropriately stocked for services.
Coordinate responsibilities with team members to ensure client needs are met.
Oversee the supervision and training of all assigned interns.
Meet regularly with interns to provide direction and coaching on job performance and skill development.
With the Associate Director select and interns necessary to achieve the organization’s mission and vision.
With the Associate Director oversee the supervision and training of interns.
Complete learning agreements and performance evaluations as requested by interns’ schools/site monitors.
Build and enhance community relationships.
Represent the organization with professionalism at community meetings and events, and demonstrate diplomacy and tact in all interactions with various system representatives and community partners.
Participate and provide leadership on various external committees, task forces, and councils as assigned.
Collaborate with other community and county agencies on behalf of the clients we serve.
Develop and maintain partnerships with community programs that are in line with the mission of Sarah’s Inn.
Educate community members and professionals about domestic violence and Sarah’s Inn services.
Provide community education presentations and professional trainings.
Participate in community awareness events.
Provide internal training to staff, volunteers, and interns.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
BA degree and/or equivalent experience required
Minimum of one year experience in providing direct service advocacy on behalf of victims of domestic violence and their families preferred.
Minimum of one year experience providing counseling, advocacy, and/or case management services to families (volunteer and internship experiences included).
Completion of an Illinois Certified 40-Hour Domestic Violence Training preferred or required to complete within two months of employment.
Knowledge and Skills:
Excellent oral and written communication skills.
Excellent organizational skills.
Fluency in Spanish, oral and written, required.
Demonstrated computer experience.
Knowledge of victims’, children and youth issues specifically related to domestic violence.
Demonstrated ability to prioritize and handle a variety of tasks, and meet established deadlines.
Ability to develop and maintain positive relationships with a wide variety of people, including but not limited to board members, staff, volunteers, interns, government officials, community partners, organizational donors and media.
Commitment to and experience in working with people from diverse cultural, ethnic, socioeconomic backgrounds.
Ability to work some evening and weekend hours.
Valid driver’s license, access to a reliable car with current insurance.
Success Factors/Job Competencies:
Integrity& Ethics – models SAI Vision, Mission & Values
Customer Focus – demonstrates commitment to customer
Collaboration & Teamwork – embraces an inclusive workplace
Quality – produces quality work product
Innovation/Continuous Improvement – finds new and better ways of doing things
Job Knowledge – demonstrates a clear understanding of and executes roles and responsibilities
Time Management/Productivity – manages time and resources effectively
Problem Solving/Decision Making – demonstrates proper judgment, problem solving and decision making
Independence/Initiative – works with little or no supervision and seeks out new work
Communication – effectively communicates
Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: The noise level in the work environment is usually minimal.
Annual performance evaluation
Attainment of annual goals established between supervisor and incumbent
Additional Salary Information: Salary Range: $36,000-$38,000
How to Apply:
Interested candidates should submit cover letter, resume and salary history to email@example.com.
Sarah’s Inn is a community-based 501(c)(3) non-profit organization whose mission is to improve the lives of those affected by domestic violence and to break the cycle of violence for future generations. Our services and initiatives focus on ending relationship violence through domestic violence crisis intervention, community education, and violence prevention programs for youth.
Founded in 1981... by Oak Park residents, Sarah’s Inn works throughout the socioeconomically diverse region of Chicago’s West Side neighborhoods and Western suburbs. We believe in hopeful futures for survivors of domestic violence through the strength that comes from a networked and supportive community. The vision of Sarah’s Inn is to be a nationally recognized leader for community-based solutions that will end relationship violence.