Serves as main conduit for students on the campus level. Counselors are expected to be student centered, to provide exceptional customer service for students, and to educate students, parents and other campus staff on the entire financial aid process.
Responsible for ensuring students in assigned caseload have an understanding of the entire financial aid process. Assists students and parents with completing initial financial aid applications and all forms required to complete their files in a timely manner. Counsels students to obtain, document, evaluate and interpret necessary personal and household income/asset information to comply with federal verification requirements. Monitors student academic progress to determine initial and continual eligibility for financial aid, and communicates the process and consequences to students.
Responsible for maintaining student financial aid files and all documents required to process financial aid. Maintains and monitors student aid documents input to the student information system (BANNER), and evaluates output of automated data. Meets benchmarks for communicating with students, collecting documents and indexing them in BANNER.
Responsible for interpreting and explaining financial aid policies and regulations to students, parents and other campus staff. Acts as liaison between the student and processing team to communicated student service issues. Utilizing multiple media, communicates clearly and effectively with students, and on their behalf.
Must have a working knowledge of all Federal, state and institutional aid offered at STLCC, including Veteran Benefits. Evaluates student financial need and recommends aid programs for which to apply. Assists students in securing part-time and college work-study student employment. Processes and reviews student time sheets and monitors eligibility status.
For students in assigned caseload, monitors processing of Federal Grants (Pell and SEOG) direct loans (Stafford and Parent loans), state aid (A-Plus, Missouri access, Bright Flight and others), institutional and any outside awards, until all aid has been disbursed.
Effectively utilizes the BANNER system and all other applications according to the policy and procedures provided. Actively participates in training and assists in developing internal procedures.
Associate degree and a minimum of five (5) years of experience working in a Financial Aid Office awarding and counseling students.
Experience with Banner.
The ability to communicate effectively in a professional manner is a must.
Working knowledge of all federal, state and institutional aid, including Veteran’s benefits
Open Until Filled: No
Quick Link: 6662
Employee Group: Office and Technical Unit
Affirmative Action Statement:
St. Louis Community College is an Affirmative Action /Equal Opportunity Employer and welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity.
St. Louis Community College is the largest community college system in Missouri and the second largest institution of higher education in the state with current credit enrollment each semester of almost 30,000 students. The College is accredited by the North Central Association/Higher Learning Commission. The College includes four campuses, three education centers and district administrative offi...ces enrolling 20,000 students. We offer 15 college-transfer and 90-plus career programs in the areas of art and design, business, civil and community service, engineering and technology, health and office professions; plus continuing education, developmental, and business/industrial training programs. The College employs 1,400+ full-time faculty and staff and 2,300+ part-time faculty and staff