Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. With leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)As a Tech Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers who may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs; password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.Positions in this function provide local technical support to Optum, part of theUnitedHealth Group family of businesses, computer user community. It includes installations, upgrades, computing problem resolution, and diagnosis of issue severity, recovery and project implementation.Primary Responsibilities:Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environmentTroubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as neededFollow all escalation procedures according to service level agreementUse remote control tool to assist end users when needed Provide an accurate record of each call in incident management tracking toolDemonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function Act as a technical resource to others to resolve problems, issues, errors or related Anticipate customer needs and proactively identifies solutionsPlan, prioritize, organize and complete work to meet established objectives Mentor othersAct as a resource for othersCoordinate others activities
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.