If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Commercial Banking serves millions of small, medium-sized and middle-market enterprises, providing commercial customers with a full range of banking services including multi-currency business accounts, payments and cash management, wealth management and insurance and global trade and receivables finance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Business Specialists providing local support and advice in over 60 countries and territories, HSBC helps customers make the most of opportunities for their businesses.
We are currently seeking an experienced professional to join this team in the role of CMB CDD & Onboarding Analyst. Principal Responsibilities
Coordinate the client onboarding cases from initiation to the pointthe client cash account is open and HSBC Net channels access has been provided
Manage new to bank client onboarding and existing client CDD process's to defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager
Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC)
Review and check for completeness of CDD information and supporting documentation before submitting the case to CDD Operations for review and approval
Conduct client screening and escalate any hit or arising issue to FCC. Investigate to confirm the hit cases are true match.
Act as a point of escalation for Service Delivery and escalate a case to the Relationship Manager if the client is not cooperating
Conduct CDD Refresh and Periodic review including issuing letters to request for documents and following up with customers for completion or business decision to exit relationship.
Manage the client experience throughout the onboarding of new to bank clients and the CDD refresh for existing clients, visit clients in Central to collect necessary physical documents and forms, maintaining the highest standard of excellence in customer service and answer client queries as and when they arise
Request and follow-up with the client for outstanding information and documentation; including KYC/CDD and signed account opening documents
Strong communication both upwards and at peer level
Co-ordinates and oversees work for a small team to meet agreed deadlines
Prevent fraud and escalate any unusual activities including raising UAR, collate relevant information, input data into UAR form as per the FIM and submit UAR as per BAU
Check documents to ensure all are completed and in order as per the CDD requirement and account opening guidelines (proper verification, certification, KYC conducted, proper approval obtained - if any, etc)
Ensure maintenance maintained by officers is accurate
Approve maintenance and account number generation
Degree Holder in related field with 5-8 years working experience
Commercial banking knowledge
A record of successful accomplishment in providing consistently outstanding customer service.
Proven track record in a client focused environment
Proven record of delivery within challenging timescales
Stakeholder management (External & Internal)
Good verbal and written communication skills at all levels
Excellent planning, organisation and time management abilities
Ability to be flexible, manage priorities whilst remaining calm under pressure
Receptive to change
Positive 'can do' attitude and an ability to take ownership of tasks through to completion
Ability to work collaboratively and independently when required