As a social justice organization, YWCA Evanston/North Shore seeks to raise awareness of the issues of racial and gender equity and to affect real change in our communities. Focused on racial justice, domestic violence, women’s economic advancement, and youth health and safety, YWCA Evanston/North Shore serves the northeast metropolitan Chicago area with a variety of programs and services that improve the lives of women, families, and communities. Learn more at: www.ywca.org/evanston.
YWCA is an Equal Opportunity Employer, and is committed to creating a workforce that reflects the diversity of the communities we serve.
Manages the daily operations of residential and community services of the Domestic Violence Program of YWCA Evanston/North Shore with a deep and demonstrated commitment to creating a warm, welcoming, and trauma-informed space for participants and staff. The manager is a motivated self-starter who embraces the opportunity to build innovative, best-practice programming, acts as a catalyst for change, and influence others to translate vision into action.
Staff Supervision (30%)
Develops, motivates, and maintains a highly functioning team that demonstrates positive morale and adheres to high standards of service delivery.
Recruits, trains, and supervises counseling interns and initiates and maintains relationships with university partners.
Hires a diverse staff in accordance with agency policies and procedures and submits timely, accurate, and completed hiring paperwork.
Ensures new-hires are onboarded in accordance with agency policies and procedures including but not limited to developing, reviewing, and submitting new-hire work plans for those working 20 hours or more a week, and training on agency operations, policies, procedures, and job responsibilities.
Oversees the workflow and productivity of staff including but not limited to maintaining accurate work schedules, reviewing and approving timesheets and activity reports in a timely manner, setting and regularly reviewing professional goals, expectations, and accomplishments.
Develops staff capacity and morale by providing regular supervision and effective coaching including but not limited to meeting individually with staff working 20 hours or more a week at least twice a month and providing consistent and timely feedback to those working less than 20 hours a week as determined by performance needs, recognizing and recording staff accomplishments and disciplinary issues, ensuring all staff who are regularly scheduled to work 20 or more hours a week receive a timely annual appraisal within 2 months of their anniversary date, and organizing and leading all-department meetings at least four times per year
Controls personnel costs by monitoring weekly schedules, total monthly hours worked, and ensuring ACA eligibility is managed in a timely fashion.
Maintains current knowledge of best practices in field and oversees ongoing professional development and required certification of all staff ensuring a commitment to high quality, innovative service delivery. Schedules trainings, maintains attendance and completion documentation
Stays current with agency technology and its proper usage including but not limited to taking the initiative to seek out personal training opportunities, training direct reports on proper usage, and ensuring staff maximize their efficiency with the use of available technology.
Acts as primary liaison between leadership and direct reports and ensures timely, thorough, and effective organizational communication so staff feel informed and aware of organizational policies, practices, and procedures, and growth. Effectively advocates for staff by regularly soliciting staff input and representing staff needs and interest to agency leadership.
Ensures all staff understand and adhere to all policies in the Employee Handbook.
Direct Service Management (25%)
Carries a client caseload, as needed to support program needs.
Manages the delivery of domestic violence counseling and support services for non-residential DV clients. Leads weekly case review meetings to ensure appropriate coordination of service delivery across staff and program areas, role models giving and receiving peer feedback, and cultivates staff leadership.
Oversees all aspects of 24-hour crisis line ensuring the delivery of trauma-informed support, appropriate eligibility assessment and service referral, and the development and implementation of efficient systems and proper documentation and data collection.
Serves as On-Call staff for the 24-hour crisis line.
Ensures the development and updating of community service referral guide for staff and clients.
Leads the development and implementation of a full array of voluntary support services for on-site residential clients.
Guides the development of targeted outreach and education to ensure increased access to community counseling for youth and adults.
Residential Management (20%)
Monitors the day-to-day operations of the emergency shelter and longer-term housing facility. Works with relevant staff to assess, plan and ensure that the residential facilities are appropriately managed including but not limited to cleanliness, safety, inventory management, and appropriate upkeep of space.
Ensures residents are fully informed of rights and responsibilities and that staff properly and consistently implement shelter policies in a trauma-informed manner.
Assists in developing and managing the implementation of innovative and trauma-informed conflict resolution processes and guides the client grievance process.
Quality Assurance and Administrative Management (15%)
Manages the timely completion and submission of all reporting and record keeping and implements an ongoing file audit process to ensure compliance with funder guidelines.
Assists in the development and manages the implementation of a comprehensive program evaluation process soliciting client feedback and regularly reporting data to staff for review and program improvement discussions.
Reviews and monitors ongoing domestic violence policies & procedures and ensures alignment with best practices.
Assists in developing the annual budget.
Manages distribution and record keeping of specific assistance to clients.
Outreach & Education (5%)
Represents and speaks about the services of the organization to community organizations.
Participates in coalitions and committees to form collaborative responses to domestic violence.
Assists in developing a targeted outreach plan to enhance familiarity with YWCA domestic violence services to increase usage of services.
Supports community counselor in developing community referral process with local school district partners.
Nonessential Functions (5%):
Performs other duties as assigned by management.
Attends management and other committee meetings and contributes to the overall strategic growth of the organization.
Pursues professional development.
Understands and adheres to all of YWCA Evanston/North Shore procedures and policies as well as YWCA Employee Handbook
To perform the job successfully, an individual should demonstrate the following competencies:
Commitment to mission, values, and goals of the organization.
Knowledge of Trauma - Identify/describe key signs, symptoms, impact and manifestations of trauma in adults and children.
Embodies Trauma-Informed values and attitudes - Believes that providing trauma-informed care is an appropriate and important role for anyone involved in providing services to survivors of domestic violence.
Trauma-Informed Practice - Develops collaborative relationships with clients which include demonstrating care, respect, respect, cultural competence, developmental sensitivity, employing strengths based approaches, maximizing safety for all and opportunities for client choice and control.
Trauma-Informed Communication - Strong interpersonal, oral, and written communications skills with the ability to utilize trauma-informed communication which is reflective, engaging, honest, trustworthy, culturally competent. Demonstrated conflict de-escalation and conflict resolution skills.
Initiative and Time Management – Ability to work independently, prioritize tasks, manage time and complete projects in a fast-paced, changing environment.
Change management - Adapt to changing work priorities with a commitment to continuous improvement while effectively leading a team through change.
Learning - Embraces continuous learning and renewal. Has an affinity for discovering new ideas, experimenting to learn, and acquiring knowledge.
Leading Others – Organizes and motivates others to get things accomplished in a way that everyone feels a sense of order and direction.
Relationship Building - Builds and maintains relationships within the organization and in the community that supports, improves, and/or increases our ability to meet program objectives and serve clients.
Self-Improvement - Possesses self-confidence, including a belief in one’s ability to accomplish a task and select an effective approach to a task or problem, confidence in one’s own decisions or opinions, ability to reflect on lessons learned from failures and successes.
Public Speaking – Comfortable presenting professional information to large audiences.
Master’s Degree in Social Work or related field.
Three plus years in residential domestic violence program. Prior supervisory and management experience is required.
Knowledge: Thorough knowledge of domestic violence issues, computer literacy in Microsoft Word.
Skills: Work requires professional written and verbal communication and interpersonal skills. Must be able to handle crisis situations, posses the ability to problem solve and provide conflict resolution when needed. Able to create a culturally competent and sensitive work environment for staff and clients.
Ability to read, analyze, and interpret common professional journals and clinical assessments. Ability to respond to common inquiries or complaints from potential or current clients, agencies, or members of the public. Ability to write professional text that conforms to prescribed style and format.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of client communications and deal with several abstract and concrete variables.
Microsoft Word, Excel, Outlook, PowerPoint.
Certificates and Licenses
40 hour domestic violence training, clinical licensure (i.e. LCSW/LCPC/LMFT) required. Must be willing to take and pass the ICDVP exam.
Interpersonal Communication Skills
Alternative or combined skills in understanding, coaching, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk or hear; answer the phone, safely drive a car, type on a key board, and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk and go up and down stairs. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Employee may be required to share work space with others.
Occasional nights or weekends required for events or professional development. Successful completion of background checks. Must be 21 years old. Some local and statewide travel required. Valid driver’s license, insurance required, and reliable access to personal transportation required.
Submit resume and cover letter to email@example.com. Be sure to list the position title in the subject line of your email. No phone calls please.
Additional Salary Information: Salary is based on experience. Comprehensive benefit package
Founded in 1858, the YWCA is the oldest and largest multicultural women’s organization in the world and has been in the forefront of most major movements in the United States as an advocate for social change. Dedicated to eliminating racism and empowering women, the YWCA Evanston/North Shore has made a difference in the lives of women, children and families by working to end domestic violence; nur...turing women’s economic empowerment and leadership; fostering racial, gender and economic equity; and empowering youth through swimming.