Housing Frontline Adviser - Community Rentals Office
University of California Santa Cruz
January 6, 2018
Santa Cruz, California
Housing Frontline Adviser - Community Rentals Office Colleges, Housing and Educational Services
JOB #: 1707689
Full Time; Career Minimum Starting Salary: $21.88/hourly
UCSC strives to embrace diversity in all its forms; it strives to be an inclusive community that fosters an open, enlightened & productive environment.
Colleges, Housing and Educational Services (CHES) is a multi-funded organization within the Business and Administrative Services (BAS) division at the University of California (UC) Santa Cruz. CHES provides leadership in the areas of college student life and residential services, housing services, facilities, employee housing and capital planning, dining services, conference services, early education services, the Bay Tree Bookstore, ID card services, and business and financial analysis for these areas. Through these units, educational and developmental programs and services are offered to all members of the campus community including students, faculty, staff, children and external constituents. CHES provides on-campus housing and dining services to nearly 9,500 undergraduate and graduate students in ten residential colleges and six multi-college affiliated residential communities which support single students and students with families.
The Student Housing Services unit of CHES promotes university housing and dining programs and resources, and provides convenient, accessible services where students take care of their housing and dining related business, whether they live on or off campus. The unit includes the Campus Housing Office, Community Rentals Office, Marketing and Communications, and oversight and administration of housing management systems.
Community Rentals serves as the primary resource for prospective and continuing students seeking off-campus housing, and serves as a bridge for students as they transition from living in university housing to the off-campus community. Under the supervision of the Manager, the incumbent serves as the Frontline Adviser for the Community Rentals Office. Duties include customer service and advising via phone, email, and walk-in visitors to the Community Rentals Office and UC Santa Cruz as a whole. The incumbent ensures accurate and appropriate information is disseminated to diverse individuals, including complex and technical information involving housing policies and practices, and associated computerized information systems. The frontline adviser serves as the initial contact for a variety of customers, and as such, is relied upon to create a welcome and positive experience, and to respond to a variety of questions and concerns with sensitivity and professionalism, while ensuring compliance with federal statutes, state law, and university policies.
Selected candidate will required to pass a criminal history background check.
Ability to work occasional evenings and weekends.
Ability to move materials weighing up to 25 pounds with or without accommodation.
Ability to maintain appearance and conduct suitable for working in a professional setting.
Substantial experience working in a customer-service focused environment with an emphasis on effectiveness, professionalism, tact and integrity.
Demonstrated ability to effectively communicate - in person, on the phone, and in writing - courteously, accurately, and assertively with a diverse population of campus constituents and the general public.
Excellent related administrative/clerical experience with knowledge of standard office procedures and equipment.
Excellent organizational skills to establish workload priorities and complete assignments with accuracy and attention to detail.
Experience working with confidential records, including adherence to federal and/or state regulations, with the ability to exercise discretion and good judgement in confidential or sensitive situations or materials.
Position is open until filled; Initial Review Date: 01-16-2018
To ensure review of application materials by the hiring unit they must be submitted electronically via the Staff Employment Opportunities web site (http://jobs.ucsc.edu ) on or before the initial review date (IRD). A computer is available at the UCSC Staff Human Resources Office located at Scotts Valley Center (SVC), 100 Enterprise Way, Suite 100, Scotts Valley, CA 95066. To learn more or to request disability accommodation call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service 800-735-2922. The University of California, Santa Cruz is an Equal Opportunity Employer.
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