The Scholarships & Financial Aid Advisor III functions as a senior level financial aid advisor responsible for counseling and providing student financial aid and scholarship information to prospective and currently enrolled students and their families. May coordinate or facilitate workshops, develops and makes presentations on and off campus to groups regarding financial aid and scholarships. Coordinates the development, implementation and completion of special projects and/or procedures for a specific program. Provides mentorship and training to other staff. Uses professional judgment to solve financial aid problems and in assisting with recruitment, retention, and some post-graduation issues related to financial aid. Provides information on and refers students to University resources that can assist them in meeting their needs or solving their problems.
Pleaes Note: This position is located in Galveston, TX
Required Education and Experience:
Bachelors degree or equivalent combination of education and experience.
Three years in financial aid, scholarships, student employment, student veterans services or related experience.
Must have a State of Texas class âœCâ vehicle operatorâ™s license or ability to obtain within 30 days of employment.
Required Knowledge, Skills and Abilities:
Ability to meet deadlines and maintain a high level of accuracy, professionalism and a customer service orientation.
Knowledge of financial aid counseling, verification, rules and regulations.
Working knowledge of word processing and spreadsheet programs. Ability to work individually or as a team in a dynamic organization. Good interpersonal communication skills. Must be literate in the English language and able to comprehend, give and follow both written and verbal instructions. Ability to organize and make decisions. Ability to relate well with a diverse student population. Ability to work well under pressure. Ability to use tact, diplomacy and judgment in dealing with all customers.
Requires some evening and week-end work, as well as travel. Ability to multi-task and work cooperatively with others.
Must comply with Texas A&M System Policy 07.02 - Texas Higher Education Fair Lending Practices. Must be in good standing on all Federal Student Loans. The U.S. Dept. of Education will not grant access to student loan data for any individual who is in default status. Access to such information is a necessity for this position.
Must be able to rectify default status within three months of employment. Good standing must be maintained for continued employment.
Preferred Education and Experience:
Five years in student financial aid or advising experience at a college level. Management and supervisory skills.
Two years in a student financial aid specialty area. Personnel and program management experience.
Preferred Knowledge, Skills and Abilities:
Knowledge of current versions of Microsoft products, including Windows and Office. Knowledge of Financial Aid or Student Information Systems.
Bilingual in Spanish. Background in general office conditions with much time spent in contact with students. Knowledge of rules, regulations and best practices in specialty area.
Ability to develop and make presentations. Knowledge and experience in an enrollment management area focusing on outreach and/or retention.
Uses discretion and independent judgment to advise and counsel students, parents, and/or prospective students in solving their educational financial problems through scholarships, loans, grants, employment and financial counseling; responds to questions and counseling needs in-person and by written, phone, and e-mail means from currently enrolled students, prospective student and parents. Assists students to resolve problems and complaints.
Provides loan and indebtedness counseling to students on an individual and group basis. Uses independent judgment to provide support to colleges and departments as needed. Assists with review, revision, and interpretation of complex rules, regulations, procedures and polices relating to general financial aid, scholarships, and team specialty area(s). Awards, revises, and/or approves the awarding of financial aid through the specific controls of program policy and guidelines.
Assists in developing and presenting training seminars on pertinent topics and procedures within team area of expertise; learns to provide assistance and guidance to other financial aid staff to ensure that processing activities adhere to established policies and procedures; performs other duties as assigned. Uses discretion to respond to varied questions that may require researching and consolidating data regarding financial aid, scholarships and specialized programs; conducts seminars and gives presentations to include classroom and/or professional level for profession and others.
Performs reviews for professional judgment of student files, making adjustments as needed; reviews Satisfactory Academic Progress appeals and makes decisions regarding the validity of these appeals. May present at local or state conferences. Plans and executes special events for specific audiences and in support of departmental initiatives; transitions students from prospective to currently enrolled students; participates in and may lead departmental work groups. Attends local, state and national workshops and conferences; some travel required.
Serves as VA Certifying Official for TAMUG. Assists with student and applicant Veteran and Hazlewood processing and certification. Assists students in resolving problems and complaints with the Veteran Administration, Texas Veterans Commission, and/or TAMUG. Coordinates with Veteran Services Office (VSO) on Texas A&M College Station campus to ensure compliance in benefit processing and consistency in policies and procedures between the two campuses. Calls into weekly VSO meetings and other VSO related trainings/meetings as needed.
Supervise student workers daily activities in the counseling of current and prospective students and parents via the phone, email and personal contact to maintain excellent customer service and to ensure compliance with federal, state, and university regulations.
Interprets and maintains knowledge of current federal, state and institutional policies, procedures and regulations pertaining to financial aid, student employment and scholarships. Develops and revises financial aid consumer information materials, publications, and brochures for currently enrolled and prospective students, parents, colleges, departments, and university use. With direction from Associate Director, responsible for maintaining all Financial Aid production calendars and regular monthly financial aid website updates and other duties as assigned.
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
Texas A&M University is dedicated to the discovery, development, communication, and application of knowledge in a wide range of academic and professional fields. Its mission of providing the highest quality undergraduate and graduate programs is inseparable from its mission of developing new understandings through research and creativity. It prepares students to assume roles in leadership, respons...ibility, and service to society. Texas A&M assumes as its historic trust the maintenance of freedom of inquiry and an intellectual environment nurturing the human mind and spirit. It welcomes and seeks to serve persons of all racial, ethnic, and geographic groups, women and men alike, as it addresses the needs of an increasingly diverse population and a global economy. In the twenty-first century, Texas A&M University seeks to assume a place of preeminence among public universities while respecting its history and traditions.