The Scholarships & Financial Aid Advisor I serves primarily as a telephone service advisor in our call center, assisting parents and/or students with questions and solutions on and through the financial aid process as well as other educationally-related concerns. Learns to advise and provide scholarship, employment, short-term loan, and student financial aid information to currently enrolled and prospective students and their parents and ensures follow up as needed. May assist in facilitating workshops and learns to make presentations on and off campus to groups regarding financial aid and scholarships. May develop special projects and recommendations. Use of professional judgment to solve financial aid problems.
Required Education and Experience:
Bachelors degree or any equivalent combination of education and experience.
Some experience in planning, organizing, or in higher education.
Required Knowledge, Skills, and Abilities:
Ability to meet deadlines and maintain a high level of accuracy, professionalism and a customer service orientation.
Working knowledge of word processing and spreadsheet programs.
Ability to work individually or as a team in a dynamic organization.
Good interpersonal communication skills.
Must be literate in the English language and able to comprehend, give and follow both written and verbal instructions.
Ability to organize and make decisions.
Ability to relate well with a diverse student population.
Ability to work well under pressure.
Ability to use tact, diplomacy and judgment in dealing with all customers.
Requires some evening and week-end work, as well as travel.
Ability to multi-task and work cooperatively with others.
Must have a State of Texas class âœCâ vehicle operatorâ™s license or ability to obtain within 30 days of employment.
Must comply with Texas A&M System Policy 07.02 â“ Texas Higher Education Fair Lending Practices.
Must be in good standing on all Federal Student Loans.
The U.S. Dept. of Education will not grant access to student loan data for any individual who is in default status.
Access to such information is a necessity for this position.
Must be able to rectify default status within three months of employment.
Good standing must be maintained for continued employment.
Preferred Education and Experience:
Bachelorâ™s degree in humanities, social science, education, business or related area, or a Masterâ™s degree in student affairs, counseling, higher education, business or related field.
One or more years in student financial aid or advising experience at a college level.
Management and supervisory skills.
Preferred Knowledge, Skills, and Abilities: '
Knowledge of current versions of Microsoft products, including Windows and Office.
Knowledge of Financial Aid or Student Information Systems.
Bilingual in Spanish.
Knowledge of financial aid counseling, verification, rules and regulations.
Background in general office conditions with much time spent in contact with students.
Ability to develop and make presentations.
Knowledge and experience in an enrollment management area focusing on outreach and/or retention.
Uses discretion and independent judgment to advise students, parents, and/or prospective students in solving their educational financial problems through scholarships, loans, grants, employment and financial advising: Responds to questions and advising needs in our call center via phone, but may assist in-person and by written and email means for currently enrolled students, prospective students and parents. Learns to assist with prospective students in their transition to TAMU. Learns to provide loan and indebtedness advising to students on an individual and group basis. Learns to assist students with specialized needs, such as Study Abroad, Professional school, Graduate and International Students. Learns to award, revise and/or approve the awarding of financial aid through the specific controls of program policy and guidelines. Learns to make adjustments if necessary for compliance issues and submits the corrections through Compass correction process or submits through FAA Access. Learns to review and evaluate student aid eligibility reports and adjust student aid as necessary. Learns office and financial aid processes and assists as needed.
Learns to interpret and maintain knowledge of current federal, state, and institutional policies, procedures, and regulations pertaining to financial aid, student employment, and scholarships. Learns how outreach and early awareness staff interact with CS staff and transition students from prospective to currently enrolled TAMU students.
Learns to use independent judgment to provide support to colleges/departments and other campus units as needed. May be assigned as a liaison to a college or department. Learns to use discretion to respond to varied questions that may require researching and consolidating data regarding financial aid, scholarships, and specialized programs. Participates in and learns to assist in planning and execution of events for specific audiences and in support of departmental initiatives (e.g. financial aid awareness events, Aggieland Saturday). Learns to assist in developing and revising financial aid consumer information material, publications and brochures for currently enrolled students, prospective students and their parents, colleges, departments and university use. May provide input and feedback from the frontline perspective on ways to improve services for students.
Attends local, state, and national workshops, and conferences; host and present at various workshops. Travel required. May be required to drive state vehicle to various locations on campus or in town.
Performs other duties as assigned.
Learns to provide assistance and guidance to other financial aid staff to ensure that processing activities adhere to established policies and procedures. Participates in and may lead departmental work groups.
Learns to conduct seminars and give presentations. May assist with conducting on- and off-campus presentations, seminars, and/or workshops for students and possibly for professional development training. May work at information resource tables as requested by groups from TAMU, prospective and current student groups, and others. May assist in developing and presenting training seminars on pertinent topics and procedures within Team Service area of expertise.
Please Note:Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
Texas A&M University is dedicated to the discovery, development, communication, and application of knowledge in a wide range of academic and professional fields. Its mission of providing the highest quality undergraduate and graduate programs is inseparable from its mission of developing new understandings through research and creativity. It prepares students to assume roles in leadership, respons...ibility, and service to society. Texas A&M assumes as its historic trust the maintenance of freedom of inquiry and an intellectual environment nurturing the human mind and spirit. It welcomes and seeks to serve persons of all racial, ethnic, and geographic groups, women and men alike, as it addresses the needs of an increasingly diverse population and a global economy. In the twenty-first century, Texas A&M University seeks to assume a place of preeminence among public universities while respecting its history and traditions.