Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
IT Support Technician provides information technology support to the Faculty and Staff Technology Resources (FASTR) unit.
Customer Support/Consulting - Provides accurate solutions to reported problems employing advanced knowledge of desktop computing operating systems and applications, network connectivity and Virginia Tech Central IT provided software applications and services. - Uses appropriate diagnostic tools to solve or escalate reported symptoms. - Escalates problems to application/service area when appropriate (i.e., problems requiring diagnostic skills, tools, or expertise not available at secondary level). - Support end users via phone, via e-mail, through interactive online methods, and in person for access to computing resources, central computing services and desktop computing. - Analyze user needs to make hardware, software and configuration. recommendations to systems administrators and the end-user community. - Sanitize computers for surplusing - imaging and deployment of new computer hardware. - Provide desktop support for FASTR workstations as directed by Manage and/or Team Lead.
Apply patches/upgrades to OS and applications software. Install and repair system hardware. Install and manage application software such as Oracle client, Microsoft Office Suite. Configure, manage and troubleshoot network services. Troubleshoot diagnose and repair system problems. Document system configurations and changes. Document computer location and user assignment.
- Knowledge of, and ability to troubleshoot desktop operating systems such as (Windows, Macintosh OSX, and UNIX/Linux) and hardware, applications such as, peripherals, and telecommunications failures (telephone, LAN, WAN, and TCP/IP) in a logical and systematic manner. - Considerable knowledge of security principals and tools. - Working knowledge of networking principals and tools. - Broad knowledge of desktop computing with an area of specialty. - Ability to interface with end users over the telephone, via email, or in person to effectively communicate problem status and resolutions. - Good interpersonal, customer support, verbal, and technical writing skills are required. - Self-starter with ability to manage multiple simultaneous tasks and projects. - Ability to operate independently and without supervision or with assigned teams to accomplish organizational goals and objectives is essential. - Willingness and ability to document knowledge and share with others.
- Knowledge of windows operating systems to include: configuring Windows current/recent operating systems. - Working knowledge of Mac OS. - Knowledge of Oracle client, Microsoft Office Suite, popular internet browsers, Outlook, InDesign, Photoshop, and Adobe Acrobat.
Employee Category: Hourly Wage Staff, limited to 1500 hrs/year
Appointment Type: Temp, non-salaried wage
Percent Employment: Part-time
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.
For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.
Virginia Tech takes a hands-on, engaging approach to education, preparing scholars to be leaders in their fields and communities. As the commonwealth's most comprehensive university and its leading research institution, Virginia Tech offers 240 undergraduate and graduate degree programs to more than 31,000 students and manages a research portfolio of more than $513 million. The university fulfil...ls its land-grant mission of transforming knowledge to practice through technological leadership and by fueling economic growth and job creation locally, regionally, and across Virginia.
Through a combination of its three missions of learning, discovery, and engagement, Virginia Tech continually strives to accomplish the charge of its motto Ut Prosim (That I May Serve).