Associate Director, Student Center Operations, Business Operations
Wayne State University
January 5, 2018
Essential Functions: JOB PURPOSEFunction as the senior leader in management in the Director's absence. Provide overall management and direction to the operational needs of the newly renovated Student Center, Community Arts Auditorium, St. Andrews Hall and all other locations booked by Student Center staff. Supervise all operations staff.ESSENTIAL FUNCTIONSFunction as the senior leader in management and operation of the Student Center in the Director's absence. Responsible for the management, facility, operational, financial, supervisory, customer service and student development functions of the Student Center and associated spaces and events. Responsible for providing overall management and direction to the operational needs of the Student Center, Community Arts, St. Andrews Hall and other locations booked by Student Center staff.Supervise two Operations Supervisors and indirectly supervise 40 student staff members. Monitor their work activities, provide training and feedback, and set expectations to utilize their abilities to the fullest extent. Coordinate all maintenance and renovation projects with the Director of Auxiliary Facilities and work closely with Facilities, Planning and Management custodians and supervisors to assure cleanliness of facilities.Responsible for the overall safety and security of the Student Center. Develop all emergency preparedness documents and materials. Ensure professional staff, student staff and building tenants are trained and ready for emergency situations. Manage all keys and door/elevator access approvals for the Student Center.Work closely with the Student Center Reservations/Information Center staff to contribute to the overall management of the Student Center. Provide feedback on the reservation process and helps set policies and procedures for the operations and reservations staff to effectively operate the building and provide excellent customer service. Assist in the development and implementation of Student Center strategic plan, objectives and tactical plans, policies and procedures. Monitors work activities and resources to make sure established goals and objectives are achieved.Serve on University-wide task forces, committees, and meetings as assigned. Coordinate, assist and participates in special projects. Days and hours may vary depending on events. May include evenings and weekends on occasion.Performs related work as assigned.
Qualifications: EDUCATIONBachelor's degree required. Master's degree preferred. Course work in Student Affairs, Business Administration, Hotel Management or related field preferred.EXPERIENCE3-5 years experience in a Student Center or student affairs position required. 3-5 years supervision experience required.KNOWLEDGE, SKILLS AND ABILITIESORGANIZATIONAL LEADERSHIP: Must have a willingness to make decisions, must exhibit sound and accurate judgment. Must demonstrate ability to motivate professional staff and students. SUPERVISORY SKILLS: Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train, develop, assess and offer feedback to staff members. Ability to foster teamwork among staff members. PROJECT MANAGEMENT SKILLS: Must be able to prepare and present special projects with little or no supervision/oversight. Ability to meet deadlines and to take large complex projects and divide them into smaller achievable tasks organized into a plan. Strong, detail-oriented project management skills. COMMUNICATION SKILLS: Must have effective interpersonal and customer service skills. Must have the ability to communicate clearly, concisely, and professionally both orally and in writing. ANALYTICAL SKILLS: Keen ability to make valid and reliable evaluations of information. Must demonstrate attention to detail.LEARNING AGILITY: Independent and innovative self-starter who can display an ability to learn rapidly and adapt quickly to changing situations.TECHNOLOGY SKILLS ? Must demonstrate proficiency with performance and event technology including sound systems, visual displays and lighting. TEAMWORK SKILLS - Excellent organization, management, communication and human relations skills. Can work with events involving multiple parties. Able to deal with frequent change, delays or unexpected events. CUSTOMER SERVICE SKILLS - Responds promptly to customer requests for service and assistance. Practices follow-up to ensure customer needs are met. INITIATIVE - Takes independent action. Demonstrates persistence and overcomes obstacles. Can set daily priorities on workflow and do problem solving in a timely manner. Volunteers readily. BUSINESS KNOWLEDGE: Knowledge of student development theory, facilities maintenance and custodial operations preferred.
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is d...edicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.