This position assists visitors in person and via the phone by making appointments, collecting demographic and insurance information, and directing calls to appropriate clinic personnel. In addition, this position is responsible for preparing, maintaining, and facilitating access to patient medical records for the purposes of patient care. Assists staff and physicians to ensure provision of quality patient care.
General Reception and Registration Functions
Greets visitors and/or patient, answers the telephone, communicates general practice information to patients and family members and provides patients with appropriate paperwork
Gathers accurate information by interviewing patients, verifying insurance coverage, recording information using registration software, and obtaining signatures, for each patient encounter.
Collects co-payments, past due balances and payments at time of service
Utilizing provider protocols, schedules appointments, referrals and diagnostic tests, and maintains updates and distributes schedule
Pulls and prepares charts for visits, telephone calls, and per staff request, prioritizing based on urgency of request
Prepares new records, repairs damaged records, archives files, and files charts and loose paperwork
Ensure all test results, dictation and hospital reports are received, reviewed by the physician/provider, and filed in patient chart in a timely manner
· The information above is for summary purposes, and is not intended to be a comprehensive list of essential functions.
We reveal and foster God's healing love by improving the health of the people and communities we serve, especially those who are poor and vulnerable.
Inspired by our faith,
•We will be distinguished as the premier person-centered health system and trusted partner.
•We will share accountability with clinicians and other stakeholders to coordinate care across all settin...gs and improve access, quality, health outcomes, and affordability.
•We will grow as community-based health networks to serve more people in partnerships with others who share our vision and values.
Caring Spirit - We honor the sacred dignity of each person.
Excellence - We set and surpass high standards.
Good Humor - We create joyful and welcoming environments.
Integrity - We do the right thing with openness and pride.
Safety - We deliver care that seeks to eliminate all harm for patients and associates.
Stewardship - We are accountable for the resources entrusted to us.