La Casa Norte’s mission is to serve youth and families confronting homelessness. We provide access to stable housing and deliver comprehensive services that act as a catalyst to transform lives and communities.” La Casa Norte’s mission and philosophy of service is to impact the social issues of homelessness at the individual and community levels. The Housing Advocacy Program provides case management and assistance in obtaining permanent housing for families and youth involved in the child welfare system.
This is a full time position working Monday – Friday with some evening and weekends as necessary.
Expected Goals and Objectives:
Goal One: To supervise, monitor, and provide oversight of day-to-day operations of Housing Advocacy Program.
Working consistently within LCN's mission, vision and philosophy of service, including Harm Reduction and Trauma-Informed Care frameworks.
Manage program referrals and case assignment. Ensure all referrals receive follow up within one business day of receipt.
Act as primary point of contact with Department of Family and Children supervisors and case workers, as well as with the DCFS office of Housing and Cash Assistance.
Attend all required meetings with DCFS Office of Housing and Cash Assistance, with local Housing Authorities, and with other Chicago homeless services providers.
Oversee case management activities to support participants' housing placement, retention, and progress of individual goals, including increasing income, improving health and wellness, increasing life skills, and family stability and reunification.
Communicate in a timely and accurate fashion both internally(i.e. incident reports, supervision, disciplinary action, billing, and case note entries) and externally (i.e. maintenance requests, supply orders, funding reports)
Develops and maintains professional relationships with appropriate community providers, organizations, etc., to ensure that participants are connected to appropriate community supports.
Responsible for day to day logistics of programming, including staff scheduling, case assignments, etc.
Create annual Program Plan and associated work plan which guides the program services and development of the program and reports quarterly on the progress.
Provide crisis intervention as needed in response to staff, landlord, client, or other concerns.
Goal Two: To provide oversight and supervision of the Homeless Prevention Program:
Acts as La Casa Norte's Emergency Funds Manager
Provides administration and oversight of various homelessness prevention funds, e.g. Emergency Funds, State Homeless Prevention Funds, and the Emergency Food & Shelter Program which includes:
Review, approval and processing of applications
Internal tracking of funds dispersed and persons served
all required reports to funding partners
Attends required meetings at All Chicago for Emergency Funds
Goal Three: To provide overall supervision of the program staff and participants through a number of human resources activities:
Conducts regular supervision meetings with all staff, including clinical supervision to support adherence to all LCN frameworks, and task supervision to manage staff workload and task completion; document topics in supervision notes
Provide live supervision during home visits and other client meetings as needed for safety, client, engagement and training purposes.
Provide regular feedback to staff on their performance, including informal feedback, 90 day evaluations, and annual performance evaluations.
In collaboration with Leadership team, conduct hiring, discipline, promotion, termination, and other relevant employment transactions regarding the performance of program staff.
Supervise social work and other interns and volunteers as needed.
Ensure all new employees are properly trained in policies, protocols, and philosophy of care at La Casa Norte and create opportunities for additional professional development for all staff.
Goal Four: To help families and youth to maintain stable housing and exit to other permanent housing by:
Support and implement the policies and philosophies of the program and of La Casa Norte.
Take advantage of key "teachable moments" to help participants develop skills in decision making, conflict resolution, time management, etc.
Review action plans and case management activities to ensure appropriate service to support participant progress.
Maintain positive working relationships with DCFS and private referring agencies.
Support case managers in mediating any landlord, tenant issues, including referrals to legal assistance as needed.
With case managers, develop intervention plans to address issues that may pose a threat to participants' housing retention, health, and safety.
Goal Five: Manages data collection, program reporting, and program evaluation to support continued improvement and ongoing funding.
Ensures the accuracy and timeliness of program data and documentation requirements including Client Track, HMIS, funder reports, and paper files.
Conducts regular Quality Insurance checks of data tracking systems and trains staff on their use as needed.
Ensure that all staff meet their billing quota; problem solve with staff to ensure both high quality of service and adequate billing to maintain program revenue.
Prepare monthly bills for DCFS; ensure accuracy of bills and supporting documentation.
Complete internal and external quarterly reporting.
Work closely with development and finance departments to deliver effective and forward thinking programming that meet the expectations of our funders.
Collects additional evidence of program effectiveness including client stories and testimonials.
In addition to the responsibilities listed above, all La Casa Norte employees are responsible for contributing to the overall success of La Casa Norte by:
Attending weekly staff meetings and other staff trainings
Participating in La Casa Norte's fundraising events.
Working in team approach to develop new programs.
Perform other duties as required.
Minimum of 5 years of experience in the sector, with some past supervision responsibility.
Bachelor's degree required, masters preferred but not required with applicable experience
Demonstrated desire and ability to work with families, young adults, and children experiencing homelessness.
Knowledge regarding the social, economic, and cultural patterns of Latino and African American populations.
Willingness to work in diverse environments in regards to race, ethnicity, culture, religion, age, sexual orientation, and gender.
Ability to work independently or as part of a team
Excellent written and verbal communication skills
Willingness to work flexible hours as needed including weekends, evenings, and mornings, and have impeccable attendance.
Desire, creativity, and flexibility to work in a new and fast growing agency.
Ability to pass a DCFS background check.
La Casa Norte is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, pregnancy or related conditions, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs, lift and/or move up to 25 pounds.
Please send resume, cover letter and salary requirements to the following: