Provide helpdesk services to Anderson School faculty and staff and to the students enrolled in the Full-Time, Executive, Fully-Employed MBA and Doctoral programs. Helpdesk technicians are part of a team that supports hardware, software, operating system and classroom technology. Monitor help desk and classroom hot line calls and to serve as on-call technician as assigned. Troubleshoot laptop and desktop computer problems. Resolve routine computer, network and communication problems over the phone or perform service calls within the Anderson School building complex when appropriate. Follow up with end-users, track unresolved issues, and fully document problems and solutions. Test hardware and software in our fully networked environment, and provide support for classroom technology. Evaluate and provide specifications for new laptop and desktop models, and create and maintain how-to documentation and online training for users.
Applicants must submit their qualifications via UCLA's Career Opportunities website at https://hr.mycareer.ucla.edu. Reference UCLA REQ. # 25896
The complete listing of qualifications is available on UCLA's official job posting.
Minimum one year of customer service experience.
Strong customer service orientation and possess the ability to establish and maintain cooperative working relations with faculty, students, Anderson and ACIS staff, as well as vendors and suppliers.
Demonstrated ability to handle difficult customer service situations calmly, courteously and efficiently.
Working knowledge of off-the-shelf PC software applications including Microsoft Office, Internet and email applications.
Demonstrated experience in installing and configuring off-the-shelf PC software applications including Microsoft Office, Internet and email applications.
Working knowledge of the current Microsoft operating system.
Demonstrated experience in installing and configuring current Microsoft operating system.
Working knowledge of software installations and testing procedures for networked and single user systems for Anderson supported software, including Windows, Word, Excel, PowerPoint.
Working knowledge of networking principles, applications, protocols and hardware including TCP/IP, PPP, 802.11b, IPX/SPX.
UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy - http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct
UCLA's primary purpose as a public research university is the creation, dissemination, preservation and application of knowledge for the betterment of our global society. To fulfill this mission, UCLA is committed to academic freedom in its fullest terms: We value open access to information, free and lively debate conducted with mutual respect for individuals, and freedom from intolerance. Diver...se, progressive and centered in one of the most influential cities in the world, UCLA is a truly international university that offers a world of opportunity. Consistently ranked among the world's top-tier universities and powered by extensive resources, a renowned reputation and the will to make a real difference in the world