Salary is commensurate with education and experience
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our Benefits page.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for four consecutive years.
The Department of Family Medicine is recognized nationally and internationally for its excellent programs in clinical care, teaching, and research.
We are interested in candidates who are committed to developing and supporting diversity and inclusion in the work and learning environment. . The Department of Family Medicine has an outstanding opportunity for a part time 50% SENIOR COMPUTER SPECIALIST. This position provides complex support for the entire spectrum of information technology within the Department, including desktop imaging and deployment management, mid-level server backup support, video telepresence design and implementation, as well as standard software and hardware troubleshooting for a variety of fixed, portable and handheld devices. In addition, the Specialist will document procedures and provide training to end-users throughout the organization. The position will report directly to the Information Technology Manager, and work collaboratively and closely with a variety of stakeholders throughout the department including staff, administrators, clinicians, educators and medical residents. The incumbent will be required to proactively identify emerging technology issues in the Department and assist the Information Technology Manager in designing solutions.
Duties and Responsibilities:
Manage support for all desktop computers within the department, both MacOS-based and Windows-OS based.
Develop, maintain and update a comprehensive imaging solution for both MacOS and Windows OS based-clients.
On a perpetual basis, provide support for the full suite of software applications available to departmental users.
On a perpetual basis, provide full hardware support for all desktop and portable systems owned and operated by the department.
Throughout the year, provide the IT Manager solutions on increasing efficiencies in desktop operations as well as spend time evaluating alternate solutions to reoccurring problems.
Generate documentation and training materials for end-users to reference in the course of their duties.
Troubleshoot issues, provide minor equipment repair, and install, remove, and update department and user-specified software.
Install and maintain desktop security measures such as virus scanning, desktop firewalls, and patch deployment.
Diagnose and respond to virus infections, computer intrusions, and other malicious activity that affect department workstations.
Research and provide support for new computer and software purchases. Work with IT manager and section managers to develop orders for new computing equipment and software and coordinate surplus of outdated equipment.
Provide backup support for the server systems hosted by Family Medicine.
Cross-train with the IT Manager to develop familiarity and a moderate level of knowledge about departmental server platforms.
On an on-going basis, be available in the event of system outages by sharing a rotating after-hours coverage schedule with the IT Manager. Provide backup in the event that the IT Manager is sick, on vacation, or unavailable.
Maintain Super User status on departmental systems to allow account creation, deletion, and password changes as required.
Acquire security access to the 4545 UW Datacenter where the majority of department server systems are located.
Provide training, consultation and information regarding video conferencing solutions within the department. Be available to provide on-site support for regularly scheduled videoconferences at our multiple endpoint locations.
On an ongoing basis be physically available and on-site for regularly scheduled videoconferences to provide comprehensive support for the department's telepresence operations.
Generate documentation and training materials for end-users to reference when utilizing our videoconference solutions.
Keep abreast of industry trends and recommend solutions to the IT Manager.
Maintain relationships with stakeholders in this area, such as Dean's Office employees, Telehealth Services, Providence and Harborview learning technology contacts and/or AV services.
Create and schedule information technology training sessions for individuals or groups within the department to assist with the dissemination of knowledge to end-users.
Utilizing reference material created from the job duties above, schedule sessions with individual users, groups or functional units to further knowledge and efficiencies of IT within UWDFM.
Analyze trends in knowledge gaps and proactively respond with custom-tailored training solutions.
Identify users struggling with a particular technology and work with them one-on-one to bring them up to speed.
Provide support for networking issues such as Ethernet or wireless connectivity. Provide bridging support to sections when networking issues require a third party to intervene.
Work with Network Operations as needed for port activations, DNS and IP assignments.
Provide support for all printers and multifunction copier devices within the department, either owned or leased. Provide bridging support to sections when printing issues require a third party to intervene.
Work with Publication Services and Ricoh/Xerox to ensure multifunction devices are performing normally.
Work with Publication Services to manage scan-to-email and networking mapping functionality on Ricoh/Xerox devices.
Research new technologies to assist in the implementation of Information Technology initiatives within Family Medicine.
Participate in School of Medicine technology groups and gatherings to further improve knowledge of operations at UW Medicine.
On occasion, accompany IT Manager to meetings as a secondary technical consultant.
Identity computer systems that are outdated and make recommendations to the IT Manager as to either upgrade components or replace the systems altogether.
Bachelor's degree in computer science, engineering, or related field or equivalent experience within Information Technology disciplines.
Minimum of two to four years of Information Technology experience.
Experience in a variety of Operating Systems including Windows 7, 8, 10, MacOS 10.6/10.7/10.8./10.9/10.10
Experience or working knowledge of Server Operating Systems such as Windows Server 2008/2012 and MacOS Server.
Experience with handheld Operating Systems including iOS and Android.
Experience with the Microsoft suite of products such as Office, Exchange, and Office365.
Experience with the Adobe suite of products such as InDesign, Photoshop, Acrobat, Connect, and others.
Demonstrated experience troubleshooting hardware and software problems at the component level.
Solid understanding of networking principals, including ethernet and wireless, and protocols such as TCP/IP, DNS, NetBIOS, etc.
Experience with storage technologies such as RAID, SAN, NAS and JBOD.
Experience and understanding of security controls such as firewalls, IP filtering, and alike.
Knowledge of email technologies such as IMAP, POP and Exchange.
Skill with standards based conferencing solutions such as Polycom, Tandberg, Zoom or LifeSize.
Proven oral and written communication skills.
Ability to handle confidential information responsibly.
Experience administering/maintaining and configuring vMware vSphere 5.0/6.0
Ability to exercise discretion and independent judgment effectively in decision making-processes.
Demonstrated ability to create clear and concise documentation for reference or training purposes.
General knowledge of the IT Industry and contemporary trends in this field.
Master's degree or equivalent within Information Technology disciplines.
Three to five years of Information Technology experience.
Experience in a clinical or education environment, preferably at a major research university.
Experience with LDAP technologies such as Active Directory or Open Directory.
Ability to perform operating system configurations via a terminal or by scripting.
Experience in technology migration of operating system and/or email systems.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Other Conditions of Employment:
This position requires the employee to work beyond a normal work week and intermittently requires evening and weekend time to meet project deadlines, attend meetings, or respond to emergency system issues
This position requires the ability to work a flexible schedule to meet deadlines as needed.
Appointment of the successful candidate to this position may be made contingent upon a satisfactory outcome of a criminal conviction history check .
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.