At Memorial Sloan Kettering (MSK), we're not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we're driving excellence and improving outcomes.
For the 27th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker's Healthcare list as one of the 150 Great Places to Work in Healthcare in 2016, as well as Glassdoor's annual Employees' Choice Awards 2017. We're treating cancer, one patient at a time. Join us and make a difference every day.
Memorial Sloan Kettering's Patient Billing department is seeking a Patient Billing Specialist to function as the main representative, through phone inquiries, of the department to our patient population. This individual will use detailed knowledge of billing procedures and policies for all Memorial Sloan-Kettering Cancer Center sites to proactively contact patients to communicate, via phone inquiry, MSK's billing practices and procedures, including payment requirements and insurance processing procedures.
Thorough, detail-oriented, highly organized and able to perform with a high level of accuracy under pressure
Able to communicate in a professional, persuasive and diplomatic manner; ability to calm and satisfy upset and/or confused patients and/or their family members over the telephone
Knowledgeable of third party claims processing and reimbursement
A person who enjoys working in a dynamic environment and taking on Process Improvement projects
A high school diploma, bachelors degree preferred
At least a year of relevant healthcare experience is required
Excellent communication skills and a focus on patient service
Be available to work from 9:30 AM - 5:30 PM
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, a...nd superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.