Job Status/Salary: Full-time Hourly, $16.50/hour, eligible for benefits package.
Variable hours, including most Saturdays and occasional evening work.
Function: The Benefits Coordinator (BC) works individually with clients to connect them to SNAP (“food stamps”), and other benefits as available (Benefits Access Program, Medicaid, Illinois State ID, etc.) and makes referrals to local service agencies as appropriate for further assistance. The BC also works with local community partners to extend SNAP outreach to their eligible clientele. Finally, the BC collaborates with anti-hunger policy groups to advocate for robust safety-net benefit services for vulnerable populations.
CLIENT BENEFITS COORDINATION
Educate Pantry clients on available benefits and pre-screen those who wish to determine if application for benefits is appropriate
Perform individual assessments to determine client resource needs
Assist eligible clients in obtaining SNAP, Benefits Access Program, etc.
Make follow up calls to clients who request SNAP assistance at Pantry food distribution registration
Troubleshoot problems with failed applications and assist clients in following up with revisions
Prepare monthly report on clients served and referred to other agencies
Train volunteers or interns on SNAP application procedures, allowing them to process preliminary applications or screenings for clients
Communicate regularly with volunteers to determine SNAP application status
Conduct SNAP Outreach clinics/services at off-site locations, including follow up as directed.
Research and keep updated on benefit regulations and changes at a local, state and federal level.
Attend Community Quality Council meetings at local DHS offices
Attend Greater Chicago Food Depository training as directed by Supervisor.
Attend Illinois Hunger Coalition meetings
Participate in annual Anti-Hunger conference in Springfield if directed
Engage in continuing education on hunger relief policy at both the state and federal level, particularly those policies related to nutrition programs (SNAP, WIC, etc.)
Prepare client informational flyers and posters as needed and ensure sufficient supplies for distribution
Maintain flexibility with time, tasks and priorities
Meet with community partners to determine best methods of coordinating benefits for mutual clients (PADS, Oak Park Township, etc.)
Pursue a program of professional self-development, including selected readings, seminars, and workshops
Assume additional responsibilities as necessary or to accomplish the purpose and goals of the Pantry including orientation and cross-training in the Pantry distribution area
Client-focused and dedicated to mission of ending hunger in our community
College Degree or two years of relevant experience preferred
Bi-lingual skills (English/Spanish) are a plus
Excellent interpersonal and problem-solving skills
Strong oral and written communication skills
Strong organizational and time-management skills
Comfortable with Microsoft Office and database utilization (Word, Excel, Outlook, and PowerPoint)
Must be a team-player and detail-oriented
Ability to work under pressure and with a wide variety of people
Environment: Multi-level work area: administrative offices/workspace not fully accessible to the mobility impaired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Important: Please apply with cover letter and resume by 1/19/2018, we are looking to fill this position as soon as possible.
Oak Park River Forest Food Pantry’s mission is to work together as a community to reduce hunger locally through direct hunger relief services, hunger awareness education, and advocacy to influence anti-hunger policy. We serve over 45,000 individuals from the Chicago metropolitan area each year. To accelerate a program management career and help Oak Park River Forest Food Pantry fulfill its missi...on, successful candidates will demonstrate a passion for service to the community, dedication to creating and maintaining a positive work environment, and a belief that together we can make meaningful change in the world. Candidates will also embody the Food Pantry’s Core Values: demonstrating respect for all (donors, clients, volunteers, and staff), acting with fairness, prioritizing community-building, and maintaining personal accountability in the service of the mission.