First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning January 13, 2017.
Under general supervision, incumbents in the Student Services Professional II classification perform moderately complex professional student service work in that assignments typically require the application of both knowledge and judgment in using the principles, techniques, standards, guides and professional skills characteristic of a particular student service program or activity. This is the first level to require: planning; both interviewing and counseling techniques; judgment to recommend solutions to problems and changes in program procedures; and acting as spokesperson within the area of expertise.
Under general supervision, the International Student Advisor for Partnership Programs performs a wide range of duties providing international student services such as:
Student advising, including on immigration, academic support, recruitment, and program assistance.
Student advisement and academic support duties include advising partnership program students about procedures, policies and regulations related to their particular programs;
Coordinating and conducting group advising sessions; proactively communicating with academic departments on partnership program needs;
Assisting in developing academic/educational plans; monitoring student academic progress via Oracle/CMS and/or EAB software;
Providing advice and assistance to students on academic and degree progress towards completion of study; utilizing successful interviewing and counseling techniques and referring students to campus resources; planning and carrying out events and recruitment session.
The incumbent is responsible for developing content for and presenting on orientation; student success initiatives; cultural and adjustment matters; campus engagement; and academic enculturation.
The incumbent also serves as a Designated School Official (DSO) for F-1 international students and provides advisement on immigration regulations, along with other related matters that are essential to student's visa and/or immigration status.
The incumbent makes decisions within established parameters, regulations and guidelines, determines the level of assistance to be provided to students, and resolves problems within his or her area of assignment. The incumbent is expected to carry out day-to-day tasks without immediate direction, work independently, planning their work, solving problems and taking action. Initiative and creativity are required, especially involving change in guidelines and procedures, and the incumbent is expected to make recommendations for changes in program procedures.
Incumbent is responsible for maintaining effective working relationships with a wide range of students, faculty, staff, administrators, and the general public, as well as for maintaining communication with partner institutions to ensure timely response, coordination and resolution of issues. In this capacity, the incumbent uses expertise in his/her area and obtains factual information on which recommendations and decisions are based relative to student issues. S/he advises students, plans and organizes complex and/or sensitive informal educational activities and assists students in pursuing their educational and career goals. The successful candidate employs interviewing and counseling techniques in student advisement. S/he develops content for and frequently conducts oral presentations. The position requires ability to work independently but also as a part of a team.
Applicants must possess the following:
Ability to interpret and apply program rules and regulations;
Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements;
Obtain factual and interpretative information through interviews, reason logically, collect, compile, analyze and evaluate data and make verbal or written presentations based on these data;
Advise students individually and in groups on routine matters where required;
Recognize multicultural, multi-sexed and multi?aged value systems and work accordingly;
Establish and maintain cooperative working relationships with faculty, staff, administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
Excellent communication skills, in writing, orally and presentational.
Equivalent to two years of student services professional experience, preferably working with international students in higher education setting; work experience as Designated School Official (DSO) and worked as International Student Advisor in higher education is preferred. Experience should give evidence of competence and indicate the potential for further growth.
A master's degree in a job related field may be substituted for one year of the professional experience. ,
Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or other related fields. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year?for?year basis.
Preferred Qualifications: Knowledge of immigration regulations and procedures for F-1 visas for international students and experience working with SEVIS. Since most of the partnership programs are with Chinese universities, Chinese language proficiency is preferred. Experience with PeopleSoft.
Special Working Conditions: To gain access the Department of Homeland Security SEVIS database, this position may be required by the Department of Homeland Security to be finger-printed and undergo regular background checks. Legal permanent resident status or U.S. citizenship is required.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, a...s well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.