eHealthScreenings, a Premise Health Company, is currently seeking a Customer Service Rep for our corporate office in San Antonio, TX. In this position the Customer Service Rep will be fielding in-bound calls from customers and assisting them with any questions they may have regarding our services/product, and/or accessing the website; resetting passwords, assisting with site navigation, etc.
High School Diploma or equivalent
Minimum of two years of customer service or call center experience
Must have an average of 12 months of job stability
Excellent written and oral communication skills
Well-developed conversational and listening skills a must
Ability to work in a structured environment and adhere to regulatory and compliance requirements
Strong interpersonal skills; professional, courteous, friendly, and empathetic
Strong problem-solving skills, analytical skills, and detail-oriented
Ability to positively adjust to a rapidly changing environment
Proficiency with MS Word, Excel and Outlook. PC literacy is also required (experience using Windows based applications preferred)
Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion
Bilingual Spanish is a huge plus!
Monday-Friday, 7am-4pm or 9am-6pm (shift will be determined upon hire, but you must be able to work either shift)