This recruitment will be used to fill one full-time Parking Services Representative position for the Transportation Services department at Oregon State University (OSU).
Transportation Services supports the University's mission by providing safe, sustainable, customer-focused, and fiscally sound transportation programs and services. The Transportation Services department includes staff who specialize in parking, motor pool, and transportation options.
The purpose of the Parking Field Representative (PFR) position is to serve as a field representative of Transportation Services and the University. As a field representative the primarily function of the PFR is customer relations/service.
Many times a PFR makes the initial contact with university customers, and their behavior could influence a customer’s entire experience when visiting campus. It is imperative that the PFR projects a presence that is professional and friendly. The PFR should be confident in their knowledge of the physical campus, and of the standards and policies that affect the customers that they meet. A PFR should also possess the knowledge and communication/customer service skills to assist any university customers that they encounter competently. The duties of this position are diverse and on any given day could include interaction with customers in many different ways. Customer interactions may include:
General parking encounters
Special event management
Giving directional assistance
Working in the information booth
A PFR should have thorough knowledge of, and be able to share information about, the campus with various customers and employees, including but not limited to:
PFRs are also responsible for gathering various types of field data, including but not limited to:
It is also the duty of the PFR to patrol campus as the eyes and ears of the department. They have direct communication via smartphone and radio to the Parking Office, as well as the Department of Public Safety to report life, health, safety issues or request assistance. During patrols the PFR should be observant of:
Parking maintenance issues
PFRs will complete a daily field activities log. Daily logs may be used to access time management and patrol assignments. Keeping accurate notes and records is important to ensure that parking customers are served consistently and efficiently.
PFRs may also be dispatched to assist with:
Public Safety assistance
PFRs will work with all department staff in order to get a broad perspective of duties and patrol styles. PFRs will also assist with training new employees.
As part of the patrol duties a PFR may need to impound a vehicle by using an immobilization device. PFRs should have the physical ability to maneuver and install the immobilization devices if necessary.
High school diploma or equivalent; One year of relevant customer service experience, with an emphasis on working with the public; Demonstrated ability to: – Represent Transportation Services in a positive manner; – Interpret, understand, and clearly explain laws, rules, and regulations to campus visitors, students, staff, and faculty; – Assess situations and make logical decisions; Basic computer skills and ability to maintain reports; One year of experience driving a service vehicle in a densely congested, multi-modal environment; Minor motorist assistance skills such as the ability to jump start a vehicle or inflate a tire; The ability to perform the physical duties of the position as described in the position description
This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
PFRs commonly work alone and with limited supervision. The hours for this position are variable but the primary schedule will be 11:00 am to 8:00 pm. Work schedule may also include shift adjustments, holidays, or weekends as needed. The PFR must also be willing to work rotating shifts and overtime when necessary. PFRs will work outdoors in all types of weather, climb stairs and be on their feet for long periods. They will also work by themselves in remote parking lots or in isolated parts of the campus. This position may also require long periods of sitting and/or standing and will include repeatedly climbing in and out a patrol vehicle. A PFR may need to move up to 50 pounds, bend, stoop, or crawl to obtain vehicle information or install a boot. In the course of a day a PFR will deal with all types of customers and situations and will do so with confidence and decorum.
This position is deemed essential and the incumbent may be expected to report to work during inclement weather, emergency and other University work curtailments or closures.
Oregon State is a leading research university located in one of the safest, smartest, greenest small cities in the nation. Situated 90 miles south of Portland, and an hour from the Cascades or the Pacific Coast, Corvallis is the perfect home base for exploring Oregon?s natural wonders.Oregon State University has always been a place with a purpose ? making a positive difference in quality of life, ...natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality.Founded in 1868, Oregon State is the state?s Land Grant university and is one of only two universities in the U.S. to have Sea Grant, Space Grant and Sun Grant designations. Oregon State is also the only university in Oregon to hold both the Carnegie Foundation's top designation for research institutions and its prestigious Community Engagement classification.As Oregon?s leading public research university, with $261.7 million in external funding in the 2011 fiscal year, Oregon State?s impact reaches across the state and beyond. With 12 colleges, 15 Agricultural Experiment Stations, 35 county Extension offices, the Hatfield Marine Sciences Center in Newport and OSU-Cascades in Bend, Oregon State has a presence in every one of Oregon?s 36 counties, with a statewide economic footprint of $2.06 billion.Oregon State welcomes a diverse student body of over 26,000 students from across Oregon, all 50 states and more than 100 countries. They can choose from more than 200 undergraduate and more than 80 graduate degree programs, including over 30 degrees online offered through Oregon State Ecampus. Oregon State increasingly attracts high-achieving students, with nationally recognized programs in areas such as conservation biology, agricultural sciences, nuclear engineering, forestry, fisheries and wildlife management, community health, pharmacy and zoology.Oregon State also ranks high in sustainability, fourth among universities nationwide for using renewable energy and first in the Pac-12 Conference. And our students literally help power the university: 22 exercise machines at Oregon State University has always been a place with a purpose ? making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality. For more information visithttp://www.ohsu.edu/xd/about/index.cfm.The 400-acre main campus in Corvallis includes a Historic District, making Oregon State one of only a handful of U.S. university campuses listed on the National Register of Historic Places. The district includes such icons as Weatherford Hall, the Memorial Union and Benton Hall, the oldest building on the oldest building on campus.
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.