All Chicago Making Homelessness History prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We provide trainings, workshops, research, and analysis to help our partners apply proven strategies to prevent and end homelessness in Chicago even more effectively. Learn more at allchicago.org.
The Training Coordinator will be a key member of our All Chicago team. The Training Coordinator will provide planning, implementation, and logistical support to All Chicago’s Programs Team which includes the CoC Programs, HMIS, and The Emergency Fund. The CoC Team is considered the “backbone” of Chicago’s city-wide response to homelessness and coordinates training and financial support for over 164 housing and homeless services projects in Chicago. HMIS is a federally mandated database that contains data on people experiencing homelessness and the services they receive. The primary responsibility of the Training Coordinator is to assist with scheduling and overseeing training workshops for homelessness service providers as assigned. These trainings may be in-person and remote computer-based trainings to users of the database. This position will work closely with the CoC and HMIS teams to provide trainings that support our collective goals. We strive for excellence in customer service and this position will play an integral role in ensuring users and agencies have a seamless experience with registration, training, and follow-up support.
CoC Training and Logistics (approximately 40% of the position)
Serve as the primary contact for all Learning Center related needs and services.
Maintain an organization-wide calendar for all training, technical assistance and capacity building activities along with a tracking system.
Provide support for Learning Center trainings as directed including, scheduling events, coordinating with presenters, sending meeting materials, prepping audio-visual equipment for presentations, and occasionally ordering food for events.
Collect, revise and report on the Learning Center’s evaluation survey tool and actively use this feedback to improve training outcomes, process and delivery.
Distribute annual feedback survey to identify CoC participants’ interests and needs to help inform The Learning Center’s training, technical assistance, and consulting services.
Provide support for our Online Learning Center including troubleshooting with registrants and uploading materials for online courses.
Coordinates training in a variety of formats, including: in-person, webinar, and recorded video. Provides trainings as needed and appropriate.
Keeps current on trends and best practices in training and develops tools to facilitate user learning and competency in workflows.
Coordinates access to Talent Learning Management System for users and instructors and assists users with questions and issues.
Respond effectively and professionally to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
HMIS Training (approximately 40% of the position)
Gains proficiency in ServicePoint software to provide accurate and knowledgeable trainings to new and existing users of the system.
Facilitates regularly scheduled, instructor led, HMIS computer-based trainings with groups of 20 or more people.
Facilitates ongoing trainings on Client Consent, Privacy and Security, Chronic Homelessness, and other relevant topics to HMIS.
Facilitates regularly scheduled refresher trainings on standardized HMIS workflows of data entry.
Provides training in a variety of formats, including: in-person, webinar, and recorded video.
New User Training preparation activities including printing documents and setting up new users in ServicePoint.
Administrative (approximately 15% of the position)
Design training materials and workflow documents to aid users in understanding the ServicePoint system.
Handles all aspects of training planning, user registration, logistics and coordination (including: dates, location, hours of training and break schedule, training size/capacity, technology needs, communication tools).
Effectively communicates with internal staff and users regarding details pertinent to trainings through email, phone, Skype, Google Docs and Talent Learning Management System.
Compile and summarize program evaluation surveys and provides reports from Talent Learning Management Systems.
Record user attendance in ServicePoint following trainings.
Develop curriculums informed by learner-experience feedback.
Other Tasks (approximately (5% of the position)
Actively participate in monthly Staff and Team meetings.
Other duties as assigned.
Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:
Bachelor’s degree required in Industrial Psychology, Information Systems or similar degree.
Minimum 2 years of professional experience in facilitating trainings with users of differing skillsets.
High level of knowledge and competency in training users of a data system.
Knowledge using ServicePoint (an HMIS system) is highly preferred.
Experience with video editing and graphic design preferred.
Excellent skills with Microsoft Office products including but not limited to Excel, Word, Publisher, PowerPoint, and Outlook.
Experience in the housing field preferred.
Strong interpersonal skills, professional presence, and ability to interact with a diverse audience.
Passion for inclusivity and diversity, and interest in being part of a multicultural team.
Excellent professional written and verbal communication skills; ability to convey information in a clear and concise manner.
Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities.
Willingness to work occasionally outside of normal business hours and to take on more responsibilities as assigned.
A strong work ethic, integrity, and the highest ethical standards are expected.
Ability to respond effectively and professionally to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
Work place is a smoke- and drug-free environment.
Intermittent travel to off-site locations required.
Position requires frequent and regular computer and phone use.
This position requires attendance during regular business hours from 9am to 5pm, Monday through Friday. Occasional night and weekend hours are required a few times a year.
All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
Please submit cover letter, resume, and salary range requirements to Renee Crolius, LCSW.
Additional Salary Information: Salary is commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.
On any given night, nearly 6,000 Chicagoans don’t have a place to call home. Tens of thousands more are just one unexpected setback away from joining them. Together, we can ensure that all our neighbors have stable homes. All Chicago collaboratively addresses the complex issue of homelessness through our four signature approaches.
The Emergency Fund provides critical finan...cial assistance to people experiencing, or at risk of, homelessness or another serious emergency. We quickly provide payments on a person’s behalf for things like rent, utilities, or even bus passes.
2016 Impact: We served 3,195 households, including more than 1,350 children, with $2.7 million. 94% of clients surveyed reported being housed at the time of follow up, and 88% of clients surveyed reported that the financial assistance resolved their crisis.
Continuum of Care
The Continuum of Care is a membership group that strategizes and plans a coordinated, comprehensive approach to providing housing and services for people experiencing homelessness. We drive Chicago’s city-wide response to homelessness by providing leadership to Chicago’s Continuum of Care through a year-round research, evaluation, strategic planning, and federal funding application process.
2016 Impact: We secured $65 million in federal funding for 164 projects and staffed 20 stakeholder committees. Overall, Chicago’s homelessness decreased 13% from 2015 to 2016.
Homeless Management Information System
We manage the Homeless Management Information System database, which contains local data on people experiencing, or at risk of, homelessness and the services they receive. We ensure data quality by supporting more than 900 individual users at 89 partner agencies with training, reports, and helpdesk services.
2016 Impact: We analyzed and disseminated the data to drive discussion, set strategy, and make policy and funding decisions on the federal and local levels. The data is a critical component of the Ending Veteran Homelessness Initiative, which has housed more than 2,300 veterans since 2015.
The Learning Center
The Learning Center provides trainings, workshops, tools, and research to help our partners apply proven strategies to prevent and end homelessness in Chicago even more effectively.
2016 Impact: We hosted 42 trainings for more than 900 attendees on topics such as Legal Issues for Homeless Youth. We participated in Notre Dame’s research study proving that emergency financial assistance lowers instances of homelessness by 76%.