Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
The Finance Information Technology department seeks a customer service focused Computer Support Specialist to provide front line technical assistance to faculty and staff in the Vice President for Finance and Chief Financial Officer senior management area. The successful applicant is expected to provide excellent customer service while resolving incidents in a timely manner, communicating effectively and being a positive contributor to the Finance Information Technology team.
Key responsibilities of this position include:
Leverage the centralized helpdesk solution to provide first line technical support to users with all aspects of computing operations. Review, prioritize and resolve helpdesk requests using established best practices including detailed ticket documentation.
Configure and install computer hardware, software and peripheral equipment.
Perform routine software and system updates.
Maintain hardware inventory for accurate fixed assets accounting.
Create and maintain accurate system, process and end user documentation.
Perform miscellaneous job-related duties as assigned.
Communicate with a broad range of users about technical topics at a level appropriate for the intended audience
Uphold the universal competencies of teamwork, maintaining a safe and secure work environment and diversity commitment.
A bachelor's degree from an accredited institution of higher education OR an equivalent level of training and experience;
Experience providing technical support and guidance in an IT support, help desk or related role;
Experience with basic system administration tasks in a Windows operating system environment;
Ability to demonstrate practical troubleshooting and problem analysis techniques;
A customer service orientation;
Ability to communicate effectively to a variety of audiences through a variety of channels (in-person, phone, email, etc.);
Experience with remote management software (Microsoft SCCM, IBM BigFix, Kaseya, etc.);
Experience with advanced system administration tools (Microsoft MDT, PowerShell, etc.);
Experience in an Active Directory domain environment (Group Policy, managing security groups, etc.)
Server configuration and support experience;
Employee Category: Staff (Salary)
Appointment Type: Restricted
Percent Employment: Full-time
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.
For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.
Virginia Tech takes a hands-on, engaging approach to education, preparing scholars to be leaders in their fields and communities. As the commonwealth's most comprehensive university and its leading research institution, Virginia Tech offers 240 undergraduate and graduate degree programs to more than 31,000 students and manages a research portfolio of more than $513 million. The university fulfil...ls its land-grant mission of transforming knowledge to practice through technological leadership and by fueling economic growth and job creation locally, regionally, and across Virginia.
Through a combination of its three missions of learning, discovery, and engagement, Virginia Tech continually strives to accomplish the charge of its motto Ut Prosim (That I May Serve).