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At the Bobst International Center, our goal is to support international patients seeking clinical care at MSKCC. Our team acts as the liaison between international patients and the center to assist with arrangements related to visiting NY from afar, coordination of care at the center until the transition of care back to patient's local treating physician. The International Center is seeking a Guest Service Receptionist .
Greet arriving visitors and direct flow throughout the International Center. Answer telephone calls and responds to a large number of e-mail inquiries
Initiate the medical summary review process for patients interested in receiving services at MSKCC: including collecting and organizing medical reports, and (in some instances) create a medical record number, and once prepared, forward the case to the Guest Service Assistant
Triage calls and take complete and accurate messages
Document notes in MSK systems as needed
Distribute incoming pathology material and outside mail. Return pathology and radiology materials to the patient after the patient completes their visit
Additional responsibilities include but are not limited to: greeting and logging in visitors, advising Guest Services staff of arrivals, directing visitors throughout the Center, circulating throughout the visitor lounge to monitor visitor flow, ensure visitors are comfortable, and the lobby area is kept tidy, monitor deliveries and pick-ups both to and from the International Center and accept visitor mail/deliveries/messages
Work: Hours: 7:30 am – 5:00 pm (with some flexibility)
Sensitive to different cultures and the needs of foreign visitors
Capable of building strong customer relationships and delivering customer-centric solutions
Flexible in your approach and demeanor to align with the shifting demands of evolving circumstances
Able to hold yourself and others accountable to achieve goals and live up to commitments
A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
Able to operate effectively, even when things are not clear, or the way forward is not obvious
Adept at creating partnerships and working collaboratively with others to meet shared objectives and goals
Associate's degree plus one year of experience required or equivalent combination
Strong computer skills: Microsoft Office Suite and databases
Strong customer service skills with experience in client-service setting preferred
Ability to work a flexible schedule; ability to work overtime if required
Ability to collaborate as a member of a highly interactive team
Fluency in a foreign language preferred
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, a...nd superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.