This 12-month temporary, full-time position within the City of Toronto’s Facilities Management Division would be a great opportunity for an SAP specialist who can participate in all aspects of project management – from business requirements analysis through to final production sign-off.
Working both autonomously and collaboratively in a team environment, as a Senior Business and Systems Analyst, you will maintain, support and enhance various functional and technical aspects of SAP Mobile applications, including SAP Work Manager and the SAP Mobile Platform, as well as the SAP Plant Maintenance (PM) module. This will include such tasks as solution configuration, application support, troubleshooting, device management and first-level technical support.
Your primary responsibilities as a Senior Business and Systems Analyst will be varied, but you’ll be expected to:
Manage daily issues and problem-solving related to the SAP Mobile work order application and SAP-PM module.
Support all SAP-related tasks in the project team, including gathering of business requirements, conducting blueprint workshops, testing and system configuration
Analyze business requirements, develop business specifications and testing documents, perform unit and integration testing, and recommend test scenarios
Develop, manage and implement detailed project documentation and plans, perform system analysis activities, participate in the research and testing, provide contingencies and establish priorities
Provide work direction to team members, assess progress against project plans, and authorize sign-off at each stage of the project, including the final production sign-off
Supervise, motivate and train assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, and continuous learning, and encouraging innovation in others
Perform business-related tasks (research, impact analysis, planning, testing, coordinating, etc.) for systems upgrades, support stack applications and other related projects
Determine the most efficient way to implement system changes, establish and monitor timelines, review and identify changes, and analyze their impact on operations
Represent the Division on cross-divisional teams; chair, and participate in, sub-committees charged with identifying the SAP PM work order support needs of the Corporation
Review, recommend and prioritize change requests; prepare business system applications documents for reports, interfaces, enhancements, forms, conversations and batch processes
Prepare reports and provide information for senior management and staff
Liaise with Corporate IT, external technical resources and software vendors regarding technical issues, including client refresh, backup and restore requirements, and external interfaces with the PM module
Maintain business and technical knowledge of SAP mobile applications, including SAP Work Manager and SAP Mobile Platform, and the SAP PM module (i.e. demand and preventive maintenance, etc.) for current and upcoming technological advancements
Research and recommend solutions for SAP mobile applications and SAP-PM module; develop new techniques and innovative approaches to enhance system functionality and automate business processes; assist in the execution of system processes to support interfaces, reporting requirements and year-end reporting
Provide advice and guidance to the Division on the use of systems, troubleshoot issues, and debug programs, features and functions, user exits and object-oriented language
Be responsible for quality assurance in accordance with Corporate Policy and SAP standards, ensuring integrity of PM master data, transactional records, reports and periodic posting production runs
Ensure internal controls and standards are maintained.
Your application for the role of Senior Business and Systems Analyst must describe your qualifications as they relate to:
Extensive SAP knowledge and application support experience related to the SAP PM module, including notification and order types, preventive maintenance, master data modeling, classifications, user exits, features and functions.
SAP certification in the area of Plant Maintenance or an approved equivalent combination of education and/or related experience.
Extensive experience with large and complex projects or teams, and working in Production Support teams in a high-availability environment.
Advanced knowledge in current mobile market space, especially IOS devices with various form factors and operating systems, and applications. Experienced and comfortable in using mobile devices with various form factors and operating systems.
Ability to effectively manage workload with strict time constraints.
Ability to analyze/troubleshoot issues and create functional specifications for custom SAP developments and enhancements, including requirements, design and test cases
Demonstrated ability to learn new business concepts and technologies quickly.
Ability to quickly grasp the technical concepts associated with application design, programming as well as resolving support problems, with the ability to clearly articulate this information in terms appropriate to the various audience levels.
Ability to use project management tools, e.g. MS Project methods and standards, estimating and tracking time and efforts, allocating and deploying resources, etc.
Excellent interpersonal, negotiation, oral and written communication skills, with the ability to prepare and present detailed research proposals, methodologies, policies, standard project plans and reports; ability to prepare, organize and present project documentation to various audiences (e.g. business case, feasibility study, project plans).
Extensive research, analytical, conflict resolution and problem-solving skills.
Ability to identify risks by thoroughly assessing implications of proposed solutions.
Ability to work effectively as a team member and collaboratively in a multidisciplinary team.
Knowledge of the City's SAP system landscape as it pertains to the City's and Facilities Management use of SAP Plant Maintenance would be an asset.
Knowledge of SAP Work Manager 6.3 and the SAP Mobile Platform would be an asset.
Knowledge of legislation, City policies, collective agreements and accounting practices related to Facilities Management would be an asset.
Familiarity with government legislation in the area of occupational health and safety.
Salary Range: $100,773.40 - $118,409.20 per year
Work for the City you Love
Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world's most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as a Senior Business and Systems Analyst within our Facilities Management Division.
For more information on this and other opportunities with the City of Toronto, visit us online atwww.toronto.ca/jobs. To apply online, submit your resume, quoting File #2293646 X, by January 12, 2018.
Communication: Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.
Accommodation: The City of Toronto is committed to fostering a positive and progressive workforce reflecting the citizens we serve. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy. If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.