UCSD Layoff from Career Appointment: Apply by 12/22/2017 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Eligible Disability Counseling and Consulting services (DCC) or Special Selection clients should contact their Vocational Rehabilitation Counselor for assistance.
This position will remain open until a successful candidate has been identified.
Under the direction of the Administrative Director for Women and Infants and Medical Directors of the Clinic, the Practice Manager is responsible for the effective management, coordination, and oversight of all outpatient clinic activities at assigned locations. Manages the financial resources for clinic(s) and implements internal controls to ensure compliance with University policies and standards, external agency requirements, and State and Federal Law. Performs complex analysis of clinical financials and advises leadership regarding distribution of resources. Fiscal oversight to include revenue management of enhancement, authorization procedures, provider RVU production and session productivity to maximize efficiencies and economies of scale, and close monitoring of expenses and accounting. Serves in conjunction with site medical directors, coordinating agenda and outcomes. Analyzes all areas of clinic operations on a day to day basis, conducts all aspects of personnel management to include recruitment, performance management, training, compensation oversight, and labor relations issues. Oversees all TJC requirements and CQI projects throughout the department. Assures accurate timekeeping and payroll for all departmental employees. Incumbent will work with independence in applying clinical and business judgment, management concepts and provide counseling to all site clinic faculty and staff on daily operational issues. Work in close collaboration with UCSD Ambulatory Services and Patient Experience offices, the position is responsible for creating and maintaining a patient focused environment.
Supervises and may also schedule staff in the coordination of daily operations and activities of clinic operations. Proposes changes or new procedures to improve operational efficiencies. Oversees activities such as medical reception, patient registration, insurance authorization, scheduling, data entry, and responding to patient concerns. Ensures work is completed in a timely manner and in compliance with internal standards and external regulations.
Assures compliance with a broad range of external regulatory requirements. Interprets implications of requirements for practice setting and provides staff with updated information and changes to procedures. Ensures ongoing regulatory rounding is completed, participates in rounding and ensures resolution to identified deficiencies.
Evaluates subordinate staff and participates or decides on hiring, salary actions, disciplinary actions, performance ratings, and other human resources matters. May make recommendations to change job descriptions, classifications or propose reorganization of a unit.
Assures thorough orientation and training of all staff. Provides orientation and training to professional staff. Updates and maintains thorough, accurate, and current training materials and programs. Monitors staff and coaches as needed to assure work is performed in adherence to patient service standards, internal policies, external regulations and quality / quantity expectations.
Develops and implements policies and procedures for patient reception, scheduling, medical record filing and traffic flow in order to ensure consistently prompt, effective service to patients and visitors. Implements systems to be consistent with policy and external requirements. Participates on quality improvement teams developing new plans and programs to increase the efficiency of operations and improve integration of diverse clinic / center functions.
Resolves escalated issues and serves as a resource in areas under supervision. Participates in developing quality improvement programs and ensures effective implementation and monitoring. Evaluates and ensures resolution to incident reports across a broad range of issues, such as privacy, safety, or customer service.
Ensures appropriate training, certification, and access for staff use of all applicable IT systems and applications.Coordinates IT assistance to resolve issues. Keeps abreast of security protocols and new regulations; disseminates to staff and providers. Participates in medical center and IT workgroups regarding, but not limited to, implementation of IT solutions to improve practice operations.
Performs or supervises revenue management functions, such as auditing for quality and co
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