Posting Number 2017-4053 Location US-NY-New York Posted Date 2017-12-20 Union N/A School/Division Student Health Center Department Name : SHC Information Technology FT/PT Full-Time
Analyze, evaluate and diagnose escalated technical problems involving Student Health Center (SHC) technology services and products; assess complexity and determine resolutions; report on findings; recommend and document solutions. Assess, initiate, plan and manage incident tracking database process and recommend system changes or new product development for enterprise wide services and applications. Collaborate with managers, specialists, technicians, service partners, and vendors for problem management of complex technical support issues.
Required Education: Bachelor's degree
Preferred Education: Microsoft certified solution association
Required Experience: 2 years' relevant experience analyzing hardware, software and systems' performance, providing technical support including troubleshooting to resolve problems with hardware and software applications, providing training to non- technical users and staff supervision or an equivalent combination of education and experience.
Preferred Experience: Help Desk Institute (HDI) certification; other professional level certification in service desk management
Required Skills, Knowledge and Abilities: Excellent interpersonal, verbal and written communication skills. Familiarity with network systems and instructional computing, including internet services, web browsers, Windows and Macintosh-based software, electronic mail systems, and PC desktop applications (MS Word, Excel, Access, PowerPoint). Ability to conduct training classes and presentations.
Preferred Skills, Knowledge and Abilities: Google Scripting, pxe (protocaol for booting computers), SCCM (system center, Citrix,VM ware, storage, proxy, Jira
Founded in 1831, New York University is now one of the largest private universities in the United States. Of the more than 3,000 colleges and universities in America, New York University is one of only 60 member institutions of the distinguished Association of American Universities.