Advertised Summary Job Description: Reporting to the Practice Administrator, the Practice Manager is responsible for all aspects of the day-to-day operations for the responsible sites. The incumbent must collaborate with staff and administration to facilitate efficient and high quality patient care, access and satisfaction.
Directly manages all assigned staff including administrative, technical and photography staff on site: Hires, trains and mentors new staff members and ensures appropriate staff coverage for practice; Approves all paid time-off requests; Ensures adequate coverage of clinical practice; Ensures all staff are compliant with university, FPO and department policies and procedures; Conducts staff evaluations and manages any performance issues; Participates in probation reviews and disciplinary actions up to and including termination. Monitors and oversees the daily operations of the sites and ensure that sites provide service excellence and function as cost effectively as possible. Monitor and control expenditure on equipment and medical supplies. Responsible for petty cash management of sites. Works with Finance to review, approve and manage practice expenses for the sites. Oversees and manages the flow of the office to minimize patient wait time while maximizing physicians' capacity per session: Proactively rounds the practice floors; Oversees patient work flow in all practices to ensure that practice runs in an organized and efficient manner; Maintains office and medical supply inventory; Reviews daily schedules and work with photographer and technician manager to proactively identify any scheduling issues and to ensure adequate staffing coverage for sites. Responsible for the daily review and reconciliation of the sites' billing forms and time of service collections. Ensure that all referrals, authorizations and time-of-service payments are obtained appropriately. Serves as approver for TOS Cash/Credit Card Management Reconciliation. Responsible for site's drug inventory and ensure accurate daily reconciliation. In conjunction with the technician manager, ensures that all diagnostic and therapeutic equipment in the department are maintained in good working order and routine services are completed. Addresses and resolves any equipment issues in a timely manner to ensure minimal interruptions to operations. Conducts and documents regular meetings and in service with the staff to communicate and reinforce new and existing practice policies and procedures. In conjunction with the practice management team, reinforces practice policies and procedures to maintain standardization across practices. Assists with any administrative planning and initiatives aimed at facilitating growth and improving operations and patient care quality. Assures compliance with HCFA regulations, maintains compliance and educational logs and instructs staff on coding and compliance issues. Oversees medical records functions of the practice to ensure compliance and best practices. Responsible for Master Scheduling and provider scheduling changes for sites. Functions as a CROWN "Super User" all aspects of clinical and billing components of application to provide guidance to physicians and support staff. Builds and maintains ongoing working relationships with staff, management, clinical and physician members of the practice to facilitate positive staff morale and support provider productivity. Serves as liaison between practices and FPO facilities including expediting requests for maintenance and housekeeping. Works with Patient Relations and physicians to resolve patient complaints. Performs other job duties as required and assigned.
General Minimum Qualifications: Requires a bachelor's degree or equivalent in education and experience, plus three years of related experience. Excellent written and oral communication skills Strong management and organizational skills. Practical knowledge of software applications including IDX or similar practice management program, Excel and Word.
Additional Specific Minimum Qualifications:
Preferred Qualifications: Knowledge of billing, and CPT and ICD-10 coding.Prior experience in ophthalmology practice.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It... seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.