Starting Hourly Range: $15.85 - $21.79; commensurate with experience
Employee group: Full Time
Employee subgroup: Non Exempt
Schedule: Mon-Fri 8:00-5:00
Location: North Wolfe Street, Baltimore, MD
Personnel Area: School of Medicine
Coordinates the day-to-day activities of a multi-faceted medical practice for the Department of Surgery. Ensure a smoothly functioning office and good patient relations. Serves as administrative assistant to multiple faculty members. Resolves patient problems, third party issues (including insurance) and refers patients to appropriate resources. Serves as a resource in a team environment. Adapts to changes in technology and software to ensure efficient office practice.
Schedules various appointments for faculty. Resolves any schedule conflicts. Uses automated records systems to access, enter and edit patient information.
Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments, etc.)
Confirms all patient clinic and procedure appointments by telephone, ensuring that patients have plans to arrive for their procedures/office visits and have appropriately prepared for their procedures. Fills vacancies due to cancellations.
Clinical Administrative Responsibilities
Assists physician(s) and nurse practitioner(s) in monitoring signing of operative notes, discharge summaries and clinic notes. Distributes clinic and procedure notes to referring physicians.
Coordinates a multi-faceted, high volume medical practice. Serves as liaison for physician practice to department administration, clinical management and hospital services.
Assists patients, patients' families, referring physicians and third party insurance companies to resolve patient-related issues.
Triages patient calls and issues. Answers patient questions where appropriate and determines if physician/nurse response is required.
Relays information to patients regarding preparation for laboratory tests and examinations. Assures all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing.
If a patient must be admitted to the hospital, ensures all JHU administrative tasks are completed to direct admit the patient to the appropriate inpatient nursing floor.
Administrative Assistant Responsibilities
Serves as administrative assistant to Physician.
Assists with administrative tasks associated with the preparation of research grants (copying, faxing, mailing, obtaining information from other departments/divisions/faculty, etc.).
Types routine correspondence and reports from dictation or handwritten copy using personal computer.
Transcribes machine dictated medical reports and other documentation using medical terminology.
Uses personal computer to prepare manuscripts, grant proposals, statistical reports, tables and charts using knowledge of scientific, medical, literary or other technical terms.
Answers telephone, screens callers, relays messages and greets visitors.
Maintains calendar, schedules appointments and meeting rooms.
Opens, sorts and screens mail.
Files in alphabetical order and locates material from files.
Assists with making routine travel and accommodation arrangements, and produces an itinerary for each travel event.
Completes various request forms for office supplies and equipment as directed.
Prints and mails/faxes directions, maps and department-specific information to patients.
Prepares forms and receipts for physician travel and other reimbursements.
Customer Service and Teamwork Responsibilities
Is courteous and pleasant in person and on the telephone with coworkers, patients, visitors, and supervisors. Utilizes proper telephone etiquette. Warmly greets patients and visitors. Verbally expresses appreciation when ending a conversation with a caller.
Handles and resolves patient complaints non-defensively and without blame to other employees. Seeks to satisfy dissatisfied customers.
Is generous in assisting and supporting others. Participates in covering telephones and assisting other faculty and staff when needed.
Works cooperatively with other staff. Responds to requests from coworkers or other departments in a mutually agreed upon time frame. Maintains professional demeanor with all coworkers.
Computer Knowledge Expectations
Operates personal computer to access email, computerized scheduling and documentation databases, and other basic office support software.
Successfully completes all required EPIC training courses and EPR and other software systems.
Completes all required HIPAA and other specified online training courses.
Other duties, for all categories, as assigned.
On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences and results having an impact on people, costs and/or quality of service within the functional area. Carries out duties and responsibilities with limited supervision.
Does not direct the activities of staff members.
Exchanges non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills.
High School Diploma/GED
Three years' work experience required in a similar service-oriented industry.
Medical terminology knowledge.
Intermediate computer and proof reading skills.
Additional education may be substituted for up to one year of experience.
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *
Five years of related experience.
Knowledge of medical insurance coverage
Experience in the Johns Hopkins system strongly preferred.
Special Knowledge, Skills, and Abilities
Demonstrated ability for self-direction and initiation.
Demonstrated ability to work independently and as part of a team.
Demonstrated customer service skills.
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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