Job Requisition Number: 24346. Campus Shared Services (CSS) – a division of the UC Berkeley Office of the Vice Chancellor for Administration – provides reliable, high-quality administrative support to faculty, academics, staff, student employees, and retirees in support of the UC Berkeley mission of teaching, research, and public service.
CSS provides services in the areas of Business and Financial Services, Human Resources/ Academic Personnel Support, Information Technology, and Research Administration to nearly all campus units.
Campus Shared Services (CSS) strives to provide effective and efficient administrative services in support of the campus mission of teaching, research, and public service. CSS services include research administration (pre- and post-award), procurement, travel and entertainment reimbursement, human resources, academic personnel support, and desktop and enterprise systems support. In the spirit of continuous improvement, we are designing an online portal that will enable faculty, principal investigators (PIs), and academic staff to easily access support services.
The User Experience Designer serves as the advocate for the users of the support services portal. This position applies user-centered design processes to create, evaluate and modify designs and prototypes in support of evolving software application and web development. They bring in the voices and needs of end users into all design conversations and ensure that those needs are represented in the development of the portal. They lead research and design work in pursuit of the best possible user experience for users of the portal and perform usability evaluations to provide feedback to the development team. The User Experience Designer will work with Systems Analysts to produce specifications describing user requirements and internal structures.
The User Experience Designer is responsible to establish trust with campus partners so as to enable quality design work for the portal. The engagement with campus partners starts at the beginning of the process and is continued throughout the design cycle. This position establishes, documents, and communicates clear processes for the portal based on best practices; clearly defines use-cases and problem-sets; clearly defines high-level vision and layout for functionality for the portal; organizes work to minimize context switching and drives toward functional approval.
•Initiates, designs and manages the complete user-centered design cycle (user research, user modeling, user needs assessment, design, testing, developer relations) for medium to large projects, including approaches, trends, sources and uses of data that have a significant impact on individual or multiple departments. •Performs highly complex requirements and specifications development and documentation from end-users, stakeholders, project sponsors, and developers. •Performs highly complex usability evaluations for medium to large projects, dealing directly with major department managers. •Communicates designs and results of testing to end-users, stakeholders, project sponsors, and developers. •May create the visual look and feel for user interface components and page layout. •Liaises with developers of product/service to ensure technical feasibility and that designs are properly realized. •Engages and partners with colleagues in the field across campus and/or in higher education. •May set, or advise the adoption of, campus or department-wide standards for user experience designs. •May incorporate web accessibility best practices into the user experience design process.•Possesses an advanced understanding of user experience process (user research, user needs assessment, design, usability evaluation, & developer relations). •Has demonstrated experience with implementing user interface design best practices and guidelines in production software. •Possesses an advanced understanding of design principles and guidelines for one or more areas of expertise (for example, visual design, interaction design, data/information visualization, user interface programming). •Possesses an advanced understanding of common application architectures and IT infrastructure technologies -- especially presentation layer technologies. •Has advanced skills in diagramming, prototyping and using design tools. •Has strong communication and interpersonal skills. •Must be self-motivated, work independently or as part of a team, able to learn quickly, meet deadlines and demonstrate problem solving skills. •Possesses web and/or application development skills. •Possesses knowledge of application development and the enterprise environment. •Requires knowledge of other related areas of IT, such as web/application programming and project management. •Ability to work well with both technical and non-technical personnel at various levels in the organization. •Ability to communicate technical information (for example, design rationales) in a clear and concise manner to a technical audience and to a non-technical audience. •Ability to identify business needs, user requirements, and technical constraints, and identify ways in which application or web designs can support those needs. •Has knowledge of departmental processes and procedures.
Education/Training: •Bachelor’s degree in related area and/or equivalent experience/training
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.