ENROLLMENT MANAGEMENT: ENROLLMENT INFORMATION SVCS
Open Until Filled
Salary and benefits are competitive. Salary is commensurate with qualifications and experience.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for four consecutive years.
The University of Washington Enrollment Information Services (EIS) unit has an outstanding opportunity for a Learning & Communications Manager.
The EIS office, a unit within the Enrollment Management, reports to the Office of the University Registrar, and supports the Provost as well as the University of Washington community. EIS provides IT, data management, communication, web, and learning support to units within the Division of Enrollment Management.
The Learning & Communications Manager (LCM) in partnership with other organizational staff, provides learning opportunities to support the University's student and academic administrative systems, processes, and policies. The LCM will analyze needs and priorities, evaluate, develop, and implement a variety of learning programs to accommodate the varied learning styles and needs of staff, faculty, and students. The LCM partners with central offices and other learning counterparts to support University-wide training initiatives.
The LCM guides development of print and electronic communications for the Offices under Enrollment Management: Office of Admissions, Office of the University Registrar, Office of Student Financial Aid, Office of International Student Services, and the Office of the Enrollment Information Services. The LCM will oversee design, development and ongoing content for the Office of the Enrollment Information Services help center website and associated, blogs, electronic newsletters and other communications vehicles.
Change Management & Technology Adoption
The LCM will serve as a leader for the Office of the Enrollment Information Services and Enrollment Management on analyzing how to best implement changes to process and introduction of new technology to EM staff and the campus at large, including new applications developed in-house or by external vendors, to promote successful adoption of such changes across all three campuses. The LCM will participate in new application development as a business owner representative of the Enrollment Management units, and will identify and implement change management efforts necessary to support successful introduction and adoption of new processes and supporting technologies. The quality of work completed by this position will have direct and indirect impacts on the experiences of all students at the university, as well as the efficiency of administrative processes at the UW. In this capacity, the LCM will:
Assess change readiness and impact, and analyze how to best support change processes through training and communication
Work collaboratively with project partners to analyze product fit. Contribute to product development and deployment decision making.
Develop change management strategy and deliverables, particularly in the areas of communication and training.
Develop and deliver training plans, including identifying appropriate learning modalities.
Project manage training and communication deliverables, including overseeing development and delivery of material. Perform the role of instructional designer to develop and deliver content as needed.
Supervise or coordinate with others from partnering departments/organizations who are producing and delivering training and communications content, as appropriate.
Staff and Faculty Training
Perform needs assessment and analysis to determine annual staff and faculty training priorities.
Develop and maintain learning resources and programs to support UW academic and student administrative systems. System focus includes: Student Systems (MyPlan, Curriculum Management), SDB (Keynes), EARS, Time Schedule Construction/Update, Student Personal Services, DARS, and other student systems as they are developed.
Develop and maintain information security training as it relates to the access and use of student data. Maintain FERPA training modules and partner with Associate Registrars and the office of the CISO for annual FERPA training events.
Partner with other units and committees to develop and deliver training related to student systems or data. Committee focus includes: Student Systems Support, Data Management and others.
Develop learning evaluations to assess content effectiveness, e.g. knowledge checks, skill assessments, feedback mechanisms.
Work with project partners to determine annual student training priorities.
Develop and maintain learning resources and programs to support students in the registration process. Process focus includes: Pre-registration transactions, registering for course sections, dropping courses, using registration tools (MyPlan, Schedule Finder, Notify.UW), and policies related to the registration process.
Develop and maintain learning resources for student processes managed by the units under Enrollment Management, e.g. Hardship withdrawal process, Transcript orders.
Work with departmental leadership to assess and develop learning strategies for technical training for staff. E.g. Excel training, Outlook training, etc.
Develop assessments to evaluate technical skill level and comprehension of technical content for staff. Work with managers to develop core technical competencies for staff.
Oversee design and development of Student Information Systems Help Center and associated content.
Evaluate, recommend, and assist in the implementation of new communication systems as needed.
Assist senior management to assess effectiveness of office communications to each audience and provide feedback loops for audiences in communication campaigns.
Work with senior management to create and maintain departmental blog posts, newsletters, annual reports, print communications and other communication assets.
Direct departmental leadership and staff in the use of logos, colors, fonts, tone, and messaging in departmental communications. Serve as a liaison to University Marketing and the communications team for the Office of Admissions.
Supervise E-Learning & Graphic Design student assistants and interns
Create training and communication plans and manage all aspects of their implementation
Execute all projects within budgets and deadlines
Maintain training metrics to track impact and effectiveness of training and communications projects
Participate in leadership activities for Enrollment Management as requested
Support Enrollment Management in business analysis including analyzing enterprise business processes and software, eliciting and analyzing requirements in support of instructional design, software development and process improvement.
Assist with other departmental projects as required.
Bachelor's degree in Education, Communication, Instructional Design, or related field
Two years of experience in instructional design and educational training for adult professionals.
Documented experience in web-based and in-person training and education, including registration, development of printed materials for training purposes, small conference planning and implementation.
Understanding and application of learning theory, principles, and practices.
Ability to demonstrate strong computer skills in a variety of applications and provide example of instances of learning new applications independently.
Ability to work alone and as part of a collaborative team with a large and diverse group of subject matter experts.
At least 2 years' experience consulting with subject matter experts.
At least 2 years' experience with learning evaluation and assessment techniques.
Strong problem-solving, multitasking, and organizational skills.
Effective communication skills, both verbal and written, with both technical and non-technical staff.
This position will require some travel to other University locations (on each of the three campuses) to deliver classes using mobile devices.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Proficiency with web, media, or graphic production tools in teaching and learning applications.
Proficiency with multimedia, graphic creation and editing applications such as Photoshop, Illustrator, Adobe Captivate, Articulate 360, Camtasia Studio.
Familiarity with some, or all, of the following: HTML, CSS, and Web content management tools.
Experience with Web Communication applications (blog, wikis, social networking sites, etc.)
Project management and process improvement experience.
Conditions of Employment:
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.