NYU Langone Hospital - Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The medical center is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Medical Center's anchor for healthcare access, growth, and delivery in the entire borough.
The supervisor is responsible for the direct supervision of the Revenue Cycle Operations staff and for ensuring quality outcomes. Duties include: 1) Personnel management 2) Total account resolution including follow-up 3) Trend analysis and process improvement 4) Maximizing reimbursement
Associates Degree and/or 3-5 years of medical billing and collections experience.
Supervisory experience, at least 2 years.
Proficient in PC applications and Microsoft Office Suite.
Interpersonal skills; ability to communicate properly and effectively
Writes clearly and succinctly and ensures messages come across with the desired effect
Possesses strong analytical skills.
Supervisory experience, 3-5 years.
Industry certification (AHIMA, HFMA, AAPC, etc.).
EHR experience (Epic preferred).
ePremis ( billing software) experience
Demonstrates a high level of commitment to customer service in responding to the needs of internal and external parties or departments
Submits clear and accurate claims to third party carriers on a timely basis
Utilizes electronic follow-up system to perform billing activities
Confirms receipt of third party claims and re-bills claims as necessary
Is cognizant of time limits currently in effect for all billing activities and monitors for compliance
Identify proper criteria for running, reviewing and assigning reports as necessary
Troubleshoot problematic accounts; Analyze trends
Completes appropriate follow-up action as necessary
Performs root cause analysis with a solutions focus
Supervise the daily operations of the Outpatient billing staff
Daily QA of Epic workqueues and Epremis download; re-balancing of billing workload.
Develops and maintains productivity standards for areas of direct responsibility and monitors adherence to those standards
Participate in developing new programs and procedures relating to departmental process improvement
Foster positive working relationships between the RCO staff and staff of other departments/campuses of NYU
Complete projects in a timely and organized manner as assigned by management and delegating projects if necessary
Manage and respond to internal communications in a timely and compliant manner; provide appropriate documents requested by payers or other parties
Monitors staff attendance and punctuality on a regular basis and maintains payroll system for department
Hold monthly staff and agency meetings
Staff Performance and Training
Provides coaching and feedback to staff in areas of responsibility and completes probationary and annual performance appraisals for staff
Monitor staff performance through monthly audits and random reviews
Conduct individual monthly meetings with staff to review results and provide feedback, including steps and solutions to address any issues
Identify and coordinate ongoing staff education and cross training needs
Develop and maintain staff training plans and documents
Provide feedback to Management in regards to training needs and opportunities
Adhere to compliance and departmental policies and procedures including compliance with 100% of HIPAA requirements, required trainings, and other Hospital mandated activities
On a quarterly basis track assigned goals in e-Performance
Participate in interviewing prospective employees
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital - Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Hospital - Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Hospital - Brooklyn's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only fi...ve hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.