Job Requisition Number: 24099. UC Berkeley Extension is one of the largest and oldest continuing education operations thriving in the United States, with 2,000 professional development and personal enrichment classes and approximately 38,000 enrollments annually. The UC Berkeley Extension Information Technology team has developed a large portfolio of applications and services including business analysis, support for departmental and enterprise mission critical applications as well as desktop and end user support services.
The Classroom and Technology Support team supports administrative and academic departments as well as students and instructors in the delivery of online and classroom instruction at multiple locations and facilities within the San Francisco Bay Area (Berkeley, San Francisco, and Belmont). Facilities supported include (5) computer-based classrooms, (3) computer labs and an inventory of roughly 70 general classrooms.
This is an intermediate level, operational technical support position. The Technical Specialist II provides second level technical and user support for administrative and academic environments. They assist instructors and/or staff in the use of computer and audio-visual equipment as well as network services such as Internet access, file sharing and printing services. This position assists with technical projects and can lead equipment roll out projects or aspects of larger projects. Success in this role will require excellent customer service, technical and time management skills. This position will work amid a team of technical support and customer service professionals responsible for providing all support services to instructors and students using classrooms.
USER SUPPORT: •Provide level II technical support to instructors and staff in the use of technology for classroom-based, distance learning courses and offices. •Design and lead trainings on use of equipment and software for technical support staff. •Support the use of equipment and software such as Windows and/or Macintosh PCs, video conferencing tools such as Adobe Connect, graphics tablets, document cameras, data projectors, DVD/VHS players, video cameras, microphones and tablets.
COMPUTER, AUDIO-VIDEO SUPPORT AND NETWORK: •Provide level II technical support for computer, AV equipment, peripherals, software and network. Install, repair, configure, maintain and setup computers, operating systems, and software in both academic and administrative environments. •Collect data, provide technical research, contribute to technical projects and lead equipment roll out projects. •Provide training to other technical support staff as needed. •Document all additions, configuration changes to workstations.
GENERAL CLASSROOM SUPPORT AND CUSTOMER SERVICE •Provide general classroom support as needed. •Assist with room set ups. •Delivering course materials and special packets to classrooms. •Cover the service desk. •Respond to and providing on-site support to instructors and students.
FACILITIES SUPPORT: •Install, and train others to install, projection screens, assemble carts, tables and other furniture used in classrooms. •Mount equipment to walls, ceilings or floors. •Set up electrical equipment to support the use of laptops, tablets and other mobile technologies.•Significant experience installing, configuring and troubleshooting Windows and Macintosh desktop clients as well as audio-visual equipment. •Experience supporting network services such as file and print services and supporting Windows domain environments. •Significant experience with network deployment tools such as Ghost Suite. •Must have excellent oral and written communication, customer service and problem solving skills. •Must be able to work, and lead, in a team environment, have a desire to constantly learn new technologies and to share knowledge with team members. •Must be able to work independently and take initiative. •Must be able to work under pressure with conflicting deadlines while maintaining a professional demeanor. •Must be able to interact effectively and courteously with a diverse group of users, including instructors, students, and team members. •Must be able to perform all functions of the position. •Must have knowledge and experience with web-based video conferencing and social networking technologies. •Must be able to lift up to 50 pounds with or without accommodation. •Must have a valid California Driver’s License. All shifts are scheduled at Golden Bear Center in Berkeley Monday - Thursday 2:00pm-10:15pm Saturday - 8:00am-5:30pm
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.