ESSENTIAL JOB FUNCTIONS: Works under the general supervision of the Human Resources Operations Manager to create and develop key brand and engagement initiatives for the Human Resources (HR) Division. Maintains partnerships between internal and external stakeholders through social media platforms. Upholds stakeholder key interests through website design, advertising campaigns, email marketing, content development, social media platforms, and other communication outlets. Creates communication material for special projects (print and digital) and shares content information among HR service centers, divisions, and external customers. Provides communication support among service centers to improve consistency and organizational effectiveness. Drafts and creates brand material like brochures, press releases, and newsletters for internal and external communication. Communicates HR-related messages ranging from employee surveys to rewards programs. Assists in driving engagement with current and potential employees through various communication materials. Identifies appropriate social platforms that align with the HR division and its objectives in relaying information. Monitors the division's website, social media sites, and communication outlets to ensure content information is accurate and updated. Tracks social platform performance and develops changes to improve efficiency. Analyzes employee data trends to develop creative solutions that inclusively reach the employee population. Researches and prepares reports using various software applications. Responds to all questions/inquiries concerning the status of communication materials as requested.
Assists in performing special press releases, executive communications, event planning, and social media related projects as assigned.
Performs additional functions (essential or otherwise) which may be assigned.
TYPICAL PHYSICAL DEMANDS: Requires ability to effectively communicate, verbally and in writing with management, staff, media, community leaders, city officials, and the public. Requires the ability to use a computer, telephone, and other office equipment.
TYPICAL WORKING CONDITIONS: Work is performed in an office environment. May travel to various work sites to assist in the administering of written, physical ability, or performance examination including possibly working nights/weekends and/or working outdoors in various weather conditions.
Bachelor's degree in Business, Marketing, or closely related field and five (5) years' progressively responsible work experience with three (3) of the five (5) years working in a supervisory capacity performing professional communication, employee engagement, or branding activities; or any combination of experience or training which enables one to perform the essential job functions. Must have working experience using social media platforms including but not limited to Facebook, LinkedIn, and other social sites. Must have working experience using software programs including Microsoft Office Suite, desktop publishing, and graphics software.
The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire.
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at firstname.lastname@example.org.
Division: Human Resources Service Center: Health Care Administration
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