Full Time 40 hours Grade 055 ED Operations Support Schedule 8 AM-5 PM; OCC WKENDS/HOL Responsibilities General Purpose: Responsible for management of the administrative and clerical operations of the Emergency Department. This includes our main campus at SMH as well as the Strong West off-campus ED. This role encompasses the supervision of a large employee base of clinical administrative staff. This position is expected to analyze and evaluate clinical administrative activities, advising the leadership team on problem resolution and strategic planning. Interface with directors, senior administrators and nurse managers of Clinical Services to provide smooth operation of clinical operations at all locations. Other responsibilities include serving as administrative leader in the development phase of new or revised clinical activities and program expansion, promote compliance with JCAHO, Medicare and other regulatory agencies, and; Lean Performance Improvement initiatives, which is one of the foundational elements required to deliver on the URMC Strategy of Medicine of the Highest Order. These responsibilities include: (a) liaison with and extensive contact with the University and Medical Center administration, (b) represent the Department to outside organizations (c) act as a resource working with other departments of the University and Medical Center. Specific Responsibilities: Under general direction from the Sr. Program Administrator with latitude for the exercise of independent judgment and initiative, the administrator will: Operations & Personnel Management: Provide direction for the administrative processes for the clinical practice. Establish internal policies and procedures. Ensure compliance with University policies and procedures. Responsible for the management of ED administrative staff. Advise on all aspects of personnel administration, including: supervision, performance evaluation, compensation, progressive discipline, termination, sick leave and vacation, disability, and employee benefits, etc. Make recommendations on staffing levels and models. Prepare salary recommendations and monitor staff compensation levels to ensure equity. Evaluate changes in staff job responsibilities and develop requests for new positions and job reclassifications. Directly supervise ED supervisors and trainer. Ensure faculty and nursing clinical support needs are met. Manage space needs for administrative functions. Maintain the highest level of confidentiality. General Administration and Special Projects: Assist the Sr. Program Administrator by informing and advising on administrative and fiscal activities, especially in terms of strategic planning and problem resolution. Represent the Department, as appropriate, in interactions with the School of Medicine, Strong Memorial Hospital, the Medical Center and the community. Serve in a facilitative role in the development phase of any new or revised activity and as the Lean facilitative administrative resource to insure efficient and effective operations. Seek opportunities to improve operations. Ensure completion of various surveys and reports. Serve as the administrative resource for departmental special projects Fiscal Administration: Develop salary, operating, and capital budgets as part of the overall ED administrative budgets. Ensure proper fiscal control. Evaluate and analyze assigned budget information for appropriateness, exemptions, trends, and accuracy. Respond to requests from the Department Chair, Program Administrator, and other departments. Monitor spending trends and keep supervisors aware of issues. Approve assigned operating expenditures. Make recommendations regarding cost reduction opportunities. Requirements: Bachelorâ™s degree and 5 years relevant experience, including at least 2 years at a managerial level (personnel, fiscal and resource management); or equivalent combination of education and experience. Master's degree, equivalent course work, or specialized experience in an appropriate field related to the assignment is desirable. Equivalent course work, Lean or specialized experience in an appropriate field related to the assignment is desirable. Excellent verbal and written communication skills, including the ability to effectively network within and outside the University and the ability to develop detailed written proposals. Excellent staff management and development skills. Strong computer skills, including the ability to use Word, Excel, Access, Adobe Writer, and other software packages. Knowledge of finance/accounting.
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