Join our award-winning team at University of Washington Medical Center (UWMC). Among the top twelve medical centers in the United States as rated by U.S. News & World Report "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
University of Washington Medical Center has an outstanding opportunity for a full-time MANAGER OF INTERPRETER SERVICES. The UWMC Interpreter Services department ensures healthcare access to persons who speak or read a language other than English, or who have other communication needs. The program serves all inpatient and ambulatory areas, including off-site locations. Besides providing interpretation in-person, telephonically or via video, the program also manages translations, helps create or consults on culturally appropriate patient education materials and manages a bilingual access program that screens bilingual providers and staff to provide basic interpretation services in the scope of their work. The Manager oversees UWMC Interpreter Services operations within all inpatient and ambulatory care areas, including off-site locations, ensuring access to all patients who require language assistance. Responsibilities include recruitment and supervision of permanent and hourly staff, management of all program operations, program development, program budget, education and training regarding the role and function of Interpreter Services, ensuring the department meets the needs of the patients and families served by UWMC.
Primary Job Responsibilities:
Provides budgetary oversight of labor and programmatic non-labor costs of approximately $2,000,000.
Provides clinical leadership and direction for program operation activities in conjunction with the Assistant Administrator.
Ensures that program staff are functioning at their highest level by developing and maintaining thorough onboarding processes, ongoing supervision and training, and management of staff needing additional direction to meet program goals.
Leads the implementation of institutional priorities for best practice in conjunction with regulatory obligations.
Works collaboratively with Union representatives to ensure a fair and responsive work culture.
Participates in committees, taskforces, and other workgroups for projects that require input on language need issues.
Serves as an Interpreter Services Program resource for staff throughout Medical Center.
Leads the development of Interpreter Services program educational materials for patients, providers and staff, and facilitate training as appropriate.
Provides direct support of staff, patients, and families in needs related to Interpreter Services.
Facilitates or leads review processes related to gaps in regulatory or best practice.
Assists in the review and development of standards, protocols, guidelines, policies and procedures for Interpreter Services.
Participates in quality improvement activities across the medical center as determined by the Assistant Administrator.
Participates in the development of new programs that enhance access for patients with language and communication needs.
Promotes and supports a high functioning environment that fosters continuing learning and professional development.
Researches, assesses and implements as appropriate technological advances in Interpreter Services programs.
Facilitates, provides and evaluates development of educational modules and training plans
Maintains a safe environment, identifies and reports all safety related issues to the proper departments.
Responds appropriately to emergency situations and drills
Ensures related practices and teachings are compliant with regulatory agencies and standards.
Intervenes to address illegal/unethical/unprofessional professional practice of any member of program staff or the health care team.
Participates in development and implementation of quality improvement programs relating to Interpreter Services programs across UW Medical Center.
Participates in the preparation and process of regulatory surveys and activities.
Bachelor's degree plus 4-5 years of experience in management and program development. Experience working in the Medical Interpreter Services field and/or experience working with a multicultural population in a health care setting.
Desired: Master's Degree, and experience managing a Health Care Interpreter Services program.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.