Department name: Accrediation, Assessment, Technology
The Training & Technology Specialist will provide training via online, face-to-face, and one-on-one training to faculty, staff and students. This position provides technology assistance and day- to-day operational support to faculty in courses for graduate programs delivered by the Johns Hopkins School of Education.
Specific duties & responsibilities:
Faculty and Staff Training (50%)
Analyze, design, develop, implement, and evaluate individual and group online and face-to-face training sessions on the Homewood and Columbia campuses. (Designs training sessions on new tools as they are to be used in SOE and then delivers in different modalities, including face-to-face and also records for future access).
Manage the scheduling and logistics for SOE training workshops and events for faculty teaching online, in blended, and face-to-face formats.
Maintain and update training material and multimedia in various delivery modality to support students, faculty, and staff.
Research and become familiar with the latest technology and offer training that focuses on innovative technology to support faculty and staff.
Create and distribute monthly training schedules to include multiple delivery options, sessions, and technologies.
Maintain attendance records and promulgate monthly training reports. Create training evaluations, track trends, and find solutions for identified problem areas.
Technical Support for Faculty, Staff and Students (50%)
Provide timely responses to all requests for assistance (tier 1 and 2) from faculty, staff, and students. This includes requests via email, phone, and online via the university's help request system (JIRA) either from the SOE helpdesk or the Central IT helpdesk.
Support the Instructional Design team as needed to provide media, graphics, photographs, and assistance with ADA compliance in support of online courses.
Support the Assessment team with the implementation of key assessments within the Blackboard learning management system (The assessment team and program create work assignment, TA reviews to determine if ADA compliant and then builds the assignment module in Blackboard and links to TK20 and the gradebook. Monitors the technology to be sure it is completed the way it should be completed).
Maintain and update the template(s) used for all face-to-face courses.
Provide assistance to SOE programs with the development and maintenance of their program sites (create and design websites for programs and upload data/information).
Track and report on data gathering (Implementing short surveys, following departmental protocols, and collecting data on the web and course site for redesign and improvement, following team review and decisions).
A Bachelors level degree is required, Master's degree in related field preferred. A minimum of two years of experience working in an educational environment as an instructor, trainer, or consultant is required.
Preferred qualifications include a minimum of one year working with online course management tools such as Blackboard or Canvas; Synchronous tools such as Adobe Connect and Zoom, Video tools such as Torsh.
Special knowledge, skills, and abilities:
Familiarity with Windows and MAC operating systems and the four main Internet Browsers – Chrome, Firefox, Safari, and Edge is required.
Knowledge of instructional design and adult learning.
Demonstrated experience with Instructional Technology and experience creating instructional materials using appropriate technologies.
Knowledge of the requirements of the Americans with Disabilities Act (ADA), Section 508 and understand how to make images, documents, video and audio objects compliant.
Working knowledge of audio formats and editing; video formats, editing and conversion; image formats and editing software, screen capture and html.
Must be a team player who is attentive to detail, energized, organized, and has the ability to prioritize.
Must be able to quickly master the technologies currently used by the School of Education and explore new, emerging technologies in support of instruction or course management.
Strong writing and oral communication skills are required, as well as the ability to work with people at all levels of skill in regards to educational technology.
Must be totally service-oriented and be able to build a rapport with faculty and staff.
Must be able to work collaboratively within the Assessment, Accreditation and Technology Team, the faculty in all SOE programs, leadership groups, and external groups (i.e. JHU Central IT).
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.