Starting Salary Range: $30,805- 42,390; commensurate with experience
Employee group: FT
Employee subgroup : Non-Exempt
Schedule: M-F 8:30 – 5:00
Department name: General Internal Medicine Green Spring Station
Coordinates the day-to-day activities of a multi-faceted medical and/or surgical practice to ensure a smoothly functioning office and good patient relations. Resolves patient problems, third party issues, or refers patients to appropriate resources. Serves as resource in team environment. Adapts to changes in technology and software to ensure efficient office practice.
Specific duties & responsibilities:
Coordinates a multi-faceted, high volume medical and/or surgical practice. Serves as liaison for physician practice to department administration, clinical management, and hospital services. Assists patients, patients' families, referring physicians, and third party carriers to resolve patient related issues. Triages patient calls and medical issues. Answers patient medical questions where appropriate and determines if physician/nurse response is required. Schedules patients for laboratory tests, medical examinations, procedures, and admissions. Resolves any schedule conflicts. Uses automated records systems to access, enter, and edit patient information. Relays information to patients regarding preparation for laboratory tests, examinations, and procedures. Assures all patient correspondence (consent, orders, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing. Utilizes knowledge of physician(s)' practice and requirements of third party payors to provide appropriate documentation to assure authorization/certification for medical services. Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments). Maintains familiarity with various types of medical insurance to explain these plans.
Assists physician(s) in monitoring signing of operative notes, discharge summaries, and clinic notes. Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance. Obtains pre-certifications as required by patients' health care insurers or managed care providers. Assists patients or family members with completion of medical insurance forms. Arranges or assists in arranging patient transportation. Cover other MOC's during sick or vacation time. Cover the front desk during high volume clinic days and during vacation/sick time. Scan outside records into EPIC. Assists in formatting and preparation of manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms. Maintains calendar, schedules appointments and meeting rooms. Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Ordering supplies for clinical area in SAP (online shopping) as well as other accounts payable duties for clinical area (paying invoices with online payment, travel reimbursements, expense reimbursements). Responsible for other administrative office duties as assigned. On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
Minimum qualifications (mandatory):
High School Diploma/GED. Two years secretarial experience. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Knowledge of insurance coverage preferred
Special knowledge, skills, and abilities:
Successfully completes all training courses required for access to Epic and other software systems. -Complete all required HIPAA courses and other specified online training courses.
Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities. Ability to maintain personal composure in high stress situations. -Demonstrated interpersonal, written and verbal communication skills are required to service a diverse customer base. -Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude and demeanor. Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors and clinical staff. -Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems. -Ability to demonstrate self-direction and initiation. Ability to work independently and as a part of a team. Knows the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division. Is sensitive to the interrelationship of both people and functions within the department.
Technical qualifications or specialized certifications:
Operates personal computer to access email, computerized scheduling and documentation databases, and other basic office support software including Microsoft Office applications. -Knowledge of medical terminology required.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
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