The part time Overnight Operations Supervisor aides the Overnight Building Coordinator in overseeing the overnight operations of the library building, its collections, and provides support for some library programming activities such as the coordination of Washington Research Library Consortium Loan Services materials; as well as manages the overnight operational staffing levels of the Information Desk and Graduate Research Center. This position ensures the security and well-being of library patrons, employees, and the library collection by monitoring conditions and activities throughout the library, enforcing library policies, providing information to Library visitors and responding to emergency situations. This position also provides first-line technology and computer application support for personal computers, Library audiovisual equipment, as well as public computers and printers in the Library. In addition, the incumbent has a general supervisory role over the overnight student assistant staff.
The primary responsibilities of this position include: patrolling all floors of the library to enforce library policies and maintain a comfortable and inviting learning environment; enforcing the library’s overnight ID policy by ensuring all overnight patrons are currently enrolled American University students with a valid ID, or verifying their enrollment status via Voyager; providing application level support and first-line technological troubleshooting for public computers and public network printers; providing customer service to library patrons at the Information Desk and Graduate Research Center Desk; overseeing other library services from the Information Desk after the service desks close at 11pm to provide a basic level of service to all overnight patrons; serving as a courier for the Overnight Building Coordinator; and closing and opening the building to the public. Ensuring access for authorized users (e.g. currently enrolled AU students) and controlling staff entrance into the building before 7am.
This position is considered “essential” in the event of University closings, and the incumbent must assist in emergencies and be prepared to staff all public service desks in case of staff shortage.
This position requires the ability to work on Sunday evening to Friday morning between the hours of 10:00 pm to 2:00 am or 2:00am to 7:00 am, and be available for occasional coverage in case of staff shortages. This position will occasionally be required to work Friday evening into Saturday mornings, or Saturday evenings into Sunday morning. The position also requires flexibility, as schedules vary from semester to semester and during breaks and inter-session.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
At least two years of college required.
Solid judgement with the ability to use discretion, demonstrated higher level analytical, problem solving and evaluation ability
The ability to work independently and with minimal supervision
Prior customer service experience in a professional setting
Strong ability to prioritize and multi-task
The ability to project a positive public image with a professional attitude
Excellent communication skills, and intermediate knowledge of computer hardware and software
Knowledge of productivity software applications
Prior library experience
Knowledge of the Library of Congress classification system, the online catalog, and the operations of all Library service desks
General familiarity with the American University campus and community is helpful
A global outlook, practical idealism, and a passion for public service define American University. American University is a private doctoral institution situated in a residential neighborhood of northwest Washington, D.C. Our academic strengths are grounded in social responsibility and a commitment to cultural and intellectual diversity.