Provide counseling and advice to students and parents about financial services, financial aid, financial literacy, student account and billing, payment plans and student employment. Process financial aid applications, including budgeting, packaging of awards, revising award, verification, and resolving conflicting information. Deliver exceptional customer service through various communication systems. Conduct workshops, seminars, presentations, etc. to promote and explain financial aid programs. Demonstrate integrity and ethical behavior in working with confidential information and maintain a high level of confidentiality.
Bachelor’s degree or an equivalent combination of education and/or experience. Superior customer service skills. Minimum one year experience in higher education financial aid advising and processing. Working knowledge of current financial assistance programs and financial service operations. Experience and knowledge in student account and billing methods and student employment practices preferred. Excellent technical database skills. Ability to manage multiple tasks and work well under pressure. Excellent organizational, time management and analytical skills. Excellent communication skills. Meet eligibility criteria to obtain access to federal websites needed to perform job functions.
As a state-supported institution of higher education, Oakland University has a three-fold mission. It offers instructional programs of high quality that lead to degrees at the baccalaureate, master?s and doctoral levels, as well as programs in continuing education; it advances knowledge and promotes the arts through research, scholarship, and creative activity; and it renders significant public se...rvice. In all its activities, the university strives to exemplify educational leadership in a diverse and inclusive environment.