Schedule: 40 hours per week; Monday-Friday 8:30am - 5:00pm
Location: School of Medicine Campus
Coordinates the day-to-day activities of a Hematology medical practice to ensure a smoothly functioning office and good patient relations. Resolves patient problems, third party issues, or refers patients to appropriate resources. Serves as resource in team environment. Adapts to changes in technology and software to ensure efficient office practice.
Specific duties & responsibilities:
Clinical responsibilities 80%
Coordinates a multi-faceted, medical practice within the Division of Hematology.
Serves as liaison for physician practice to department administration, clinical management, and hospital services.
Assists patients, patients' families, referring physicians, and third party carriers to resolve patient related issues.
Triages patient calls and medical issues. Answers patient medical questions where appropriate and determines if physician/nurse response is required.
Schedules patients for laboratory tests, medical examinations, procedures, and admissions. Resolves any schedule conflicts. Uses automated records systems to access, enter, and edit patient information.
Coordinates with and refers to DOM Central Scheduling for new patient appointments.
Relays information to patients regarding preparation for laboratory tests, examinations, and procedures. Daily contact with Express Testing. Assures all patient correspondence (consent, orders, appointment, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing.
Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Works with Central Scheduling to proactively seek scheduling/rescheduling patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
Assists physician(s) in monitoring signing of operative notes, discharge summaries, and clinic notes.
Faxing reports, paging, pinging physicians within Hematology & Oncology.
Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Administrative responsibilities 20%
Pay invoices and travel reimbursements as needed.
Transcribe and format letters as needed.
Schedules appointments and meeting rooms as needed.
Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
Other duties as assigned.
Minimum qualifications (mandatory):
Two years progressively responsible medical office experience required. Additional education may be substituted for up to one year of experience. Medical terminology required. Intermediate computer and proofreading skills required. Required: High School Diploma or GED
Two years college or equivalent work experience. Experience in the Johns Hopkins system strongly preferred.
Special knowledge, skills, and abilities:
Exchanges non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills. On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area. Knows the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division. Is sensitive to the interrelationship of both people and functions within the department.
Specific physical requirements for the job:
Ability to stand, walk or sit for an extended period of time
Reaching by extending hand(s) or arm(s) in any direction
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
Communication skills using the spoken word
Ability to see within normal parameters
Ability to hear within normal range
Possible exposure to communicable diseases
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
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