The IT Technical Communicator researches and develops informational, educational, promotional, and documentation materials about information technologies to support the outreach, service management, and marketing objectives of Cornell Information Technologies, the Office of the CIO /VP for Information Technologies, and the IT@Cornell community.
Primary responsibilities include:
Developing and implementing communication and documentation strategies and marketing campaigns aligned to the needs of IT services and IT capital projects managed by Cornell Information Technologies and the Office of the CIO, for example, to raise awareness, build buy-in, stimulate growth, modify behavior, guide through changes, or respond to challenges.
Working as an individual, with colleagues on the team, and with staff in other parts of the organization to shape and uphold the highest standards for content usability and best practices for communicating the right information using the right tools for the right audiences
Contributing as part of a team of writers to the organization's content strategy and channels (websites, social media, e-lists, etc.), and also leveraging other university channels
Planning for, creating, and maintaining technical documentation that is clear, precise, and concise; may include operational procedures, end-user documentation, error messages, tooltips, button names, getting started text, wizards, and other technical communications
Working closely with technical subject matter experts, along with source material that is technical and complex, to understand the behaviors and nuances of CIT's services and to identify and achieve objectives for presenting technical content to technical and non-technical audiences
Identifying typical kinds of users for a particular service and interacting with that service as those users would, including experimenting with the service, testing assumptions, and anticipating likely points of user confusion or error
Continuously building knowledge of the audiences who use CIT's services (faculty, staff, students, IT professionals, alumni, visitors, etc.) to adapt communication and documentation to their needs and advocate for them
Applying communication and documentation expertise and analysis to help inform business plans and roadmaps for products and services.
Tracking industry trends and developments in communication and documentation to help inform team standards and practices
Bachelor's degree or above in technical writing or science writing, or in communications, journalism, or marketing with a technical focus with a minimum 3-5 years of experience in technical communication or documentation, or in a communication-related field as a content provider, journalist, or writer with a focus on conveying technical or scientific concepts to technical and non-technical audiences.
Excellence in writing, analysis, research/reporting, oral communication, editing, and proofreading.
Strong interest in, knowledge of, and understanding of best practices and trends in documentation, communication, marketing, and social media.
Innate curiosity to experiment with technology, test assumptions, anticipate or uncover likely points of confusion, error, or unexpected results, and convey findings to technical developers or service owners with diplomacy and accuracy.
Deep commitment to providing information that enables people to use technology as easily and intuitively as possible to get their work done.
Extensive on-the-job experience:
Developing documentation, communication, and marketing strategies for new and existing services in a higher education or nonprofit environment, ideally with an IT orientation.
Writing about and/or documenting broad IT-related issues, concepts, and technologies, both for technical and non-technical audiences.
Thinking like a wide variety of users (newcomer, expert, frequent vs. infrequent user, etc.) and using that knowledge to create positive experiences to sustain and increase adoption of and satisfaction with services or products.
Interviewing and working with subject matter experts. Facility with guiding discussion to elicit needed information.
Using and learning about standard and emerging technologies to explore capabilities and features to be documented.
Advocating for technical changes to increase usability.
Developing materials for a variety of distribution channels (web, social media, video, news, presentations, ads, etc.).
Working both independently and as a team member.
Solid understanding of current Macintosh and Windows operating systems
Strong preference for basic skills in visual communication (for example, images, video, audio, design, infographics, and presentations).
The ideal candidate is passionate about the higher education IT experience; has a mindset that is both entrepreneurial and collaborative; is analytical, curious, creative, and tenacious; insists on clear and concise writing; demonstrates a strong, self-directed work ethic; exercises excellent judgment; and is productive working independently as well as collaboratively.
When applying through our system, please remember to attach your application materials (Resume/Cover Letter/CV) in either Microsoft Word or PDF format. In the Experience section of your application, use the 'Drop Files Here' box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here as an external candidate or click here if you are an internal candidate. Please note: Cornell Employees must apply through the Internal Cornell Career site.
No Visa sponsorship is available for this position.
No relocation assistance is available for this position
University Job Title:
Communication Spec III
Pay Rate Type:
Number of Openings:
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