Cornell, an Ivy League institution with an undergraduate enrollment of over 14,000 students, provides financial aid based on demonstrated need. Financial aid counselors perform need analysis to determine student eligibility for need-based aid. Counselors use established formulas, both federal and institutional, to evaluate application materials when determining family contributions. Exercise professional judgement when making decisions in exceptional cases, which do not fall within documented federal, state, or university policies. Counselors are responsible for providing counsel to prospective and enrolled students as well as their parents on matters pertaining to financial aid and student] employment (i.e., advising students and parents about need-based financial aid, financing options at the university, how aid packages are prepared and how other resources are incorporated into the aid award). Financial aid counselors meet with students and parents on a walk-in basis to discuss the financial aid process at Cornell and to discuss questions and concerns. Counselors adjust aid awards for changes in enrollment, special program enrollment, and for new or different resource amounts. Correspond with families regarding questions and concerns as well as changes in family circumstances. The financial aid counselor will provide a high level of customer service, make contributions and participate in a high functioning work group, and create and maintain a positive work environment. Accuracy, attention to detail, and the ability to manage a high-volume, high-stress environment during critical times of the year are essential in this position.
Required Qualifications: Bachelor's degree required with 2-3 years of experience in financial aid or other student services area or equivalent combination. Must possess a flexible attitude and be able to function well as a team member in a high-volume, high-stress environment. Requires excellent communication and counseling skills as well as strong analytical ability. Attention to detail and confidentiality are essential.
Preferred Qualifications: A Master's degree in higher education administration, student development administration, or business administration is preferred. Professional-level experience in financial aid or other area of student affairs administration is also preferred. Experience with PeopleSoft is desirable although training will be provided if necessary.
Typically lifts less than 10 lbs (Physical requirements)
Close concentration/manual dexterity (Visual)
Limited exposure (Hazards)
No relocation assistance is provided for this position. Visa sponsorship is not available for this position.
Please submit a cover letter and resume.
University Job Title:
Financial Aid Associate II
Pay Rate Type:
Number of Openings:
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