This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.
The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
The Harborview Two West Clinics (Madison and Infectious Disease Clinics) provide medical care and social services for persons living with HIV/AIDS regardless of sexual orientation, gender identity, race, or ability to pay and provides medical care to HIV-negative persons who might benefit from having an HIV/AIDS expert involved in their medical care, including persons who are interested in Pre-Exposure Prophylaxis (PrEP) for HIV prevention. The Two West Clnics have an outstanding opportunity for a Full-Time Program Coordinator (Day Shifts). Competitive candidates will be able to work seamlessly with a continuously growing and changing department, and must be able to work in a highly efficient, team-oriented environment.
Under general supervision, the Madison Clinic Program Coordinator will perform functions to support the clinic. Support functions include: coordination of the delivery of medical and nursing care and patient's access to health care, including the patient's entry into and through the spectrum of clinical services of the health system, and support in the management of specific referral queues and disposition of select patients. Specifically, the Program Coordinator will be responsible for coordinating the care and disposition of patients who require urgent care, diagnostic, and routine care. Broadly, this includes: interface with insurance companies to determine coverage; scheduling clinic appointments: obtaining medical records prior to clinic appointments; and scheduling follow-up clinic visits. Additional duties include printing reports and care plans, and facilitating correspondence between Harborview and the referral community, as well as providing support for the providers in clinic. These patients may be referred from various Harborview or UW Medical Center services, or outside facilities. PC responsibilities vary depending on the service to which they are assigned by their supervisor.
Manage referrals from various departments/divisions and schedules appointments in a complete and timely manner. Special attention is required for urgent patients so as to schedule these patients appropriately.
Coordinate with various departments to schedule high-risk patients who require specialized studies.
Pre-authorization and contact insurance carriers as required. Provide patients with explanation of coverage and co-payments.
Obtain outside medical records.
Contact/interface with various transportation companies to facilitate arrangements.
Manage provider templates and schedules via Epic application.
Communicate with interdisciplinary clinical staff from Harborview and outside facilities, patients, and caregivers.
Communicate with physicians surrounding patient flow.
Coordinate follow-up appointments.
Data collection, and compile and maintain various databases.
Prioritize multiple competing projects and is able to meet deadlines.
Provide high-level word processing using MS Office Products.
Assist with proactively managing vacancies in provider schedules.
Interface with UWP clinics and providers to schedule appointments and follow-up.
Schedule clinical appointments and diagnostic tests
Provide feedback and communicate with clinic staff to obtain incomplete or missing information needed to process referrals and or schedule studies.
Manage clinic in-basket messages in Epic.
Perform related duties as required.
Core Job Competencies:
Consistently use creative problem-solving approaches to resolve difficult situations.
Recognize and effectively prioritize information/assignments and follow-up of same.
Exercise proactive, prudent judgment and decision-making skills to solve administrative problems consistent with the responsibilities of the position.
Exhibit well-developed critical thinking skills, particularly in ambiguous situations.
Demonstrate ability to operate with minimal day-to-day direction or oversight and ability.
Provide information in accordance with hospital policy to move work forward without waiting for detailed instructions.
Accurately understand and comply with hospital policy and HIPPA regulations.
Demonstrate proficiency in use of communication devices used in the department/hospital.
Direct calls/messages to appropriate staff in a timely manner.
Identify self and department when answering the phone and/or greeting others; speak in a positive, friendly manner that conveys a helpful/accommodating reception.
Demonstrated knowledge of medical terminology.
Able to objectively assist in developing systems that improve responsiveness for services.
Demonstrate courteous and professional communication skills with patients and co-workers.
Demonstrate a high degree of organizational skills to accurately schedule patients of varying acuity into clinic and/or the sleep lab. Consistently use creative problem-solving approaches to resolve difficult situations.
Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.
Demonstrate a commitment to the mission, core values, and goals of Harborview and its healthcare delivery, including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services.
High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.