This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
Limited Recruitment Other:
OPEN TO UW EMPLOYEES ONLY
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for four consecutive years.
Health Sciences Administration (HSA) and supported units have developed a Shared Services Center combining efforts already in practice to provide a cohesive, effective and customer centric model. Mirroring the University's Transforming Administration Program (TAP) priorities we will focus on excellence and quality services, quick delivery and easy navigation. The Shared Services Center will minimize independent unit efforts allowing them to direct funding and resources towards impactful growth and improvement of their core mission and that of the University.
HSA Shared Services Center staff are change agents, consistently providing excellent customer service, always striving for more compliant, efficient and transparent ways to support and further the mission of the University.
HSA Shared Services Center has an outstanding opportunity for four Computer Support Technician 2 positions.
The primary function is to provide technical support in the day-to-day operations of microcomputers, terminals, workstations, and other related computing resources in departments and/or labs.
Must demonstrate ability to use packaged application software such as use of software features, explaining menu options, file recovery and directory maintenance, and how to use the hardware components such as printers, computers, and other peripherals, and solving simple to routine problems such as log-on errors, cable checking and replacement, board swapping, resolving incorrect software-to-hardware configurations, and performing basic diagnostic routines to d Assist computer users in the implementation, maintenance, troubleshooting, and use of computer hardware and software packages.
Under general supervision, assist users in problem solving and assist in implementing and maintaining microcomputer applications in stand-alone or small local area network environments. Perform preliminary diagnosis of problems, resolving simple problems such as log-on errors, printer malfunctions, cable checking, directory problems, and incorrect software-to-hardware configurations; contact appropriate personnel for resolution of complex problems; provide instruction to users in program operation and documentation usage.
Assist computer users in the general use of a variety of software packages;
Identify and resolve problems relating to the operation/function of software packages;
Assist management, technical staff and users in evaluating systems capabilities and maintenance requirements;
Diagnose problems by using basic diagnostic software and utility tools and by troubleshooting through a process of elimination in determining where a problem is occurring;
Instruct users in program operation and use of appropriate documentation; write user documentation of common problems and resolutions to assist users in solving problems;
Assist in running, maintaining and documenting programs developed by others;
Draft source document formats and operation procedures for users; instruct user personnel in system operating procedures and requirements;
Maintain inventories of computer equipment and network diagrams;
May design and implement macros for packaged software systems such as a macro to load spreadsheets and perform processes to produce defined reports;
May assist faculty with teaching aids, materials and equipment associated with classroom instruction;
May install and configure newly acquired PC's and various software packages;
May assist in the preparation of reports;
May direct the work of others;
Perform related duties as required.
For detailed information on Benefits for this position click here.
REQUIREMENTS: One year of experience as a Computer Support Technician I OR equivalent education/experience.
Provide excellent customer service by actively listening to customer's concerns, effectively communicating options, respecting the customer's decisions and implementing them in a timely and cost effective manner.
Ability to embrace change
Commitment to continuous improvement in work process and efficiency
Ability to work in an ambiguous environment
Cultivate positive working relationships with coworkers, management, customers, manufacturers, vendors and the general public.
Maintain a professional appearance and demeanor.
Maintain accurate and timely documentation as required.
Demonstrated working knowledge of current versions of Microsoft Windows workstations.
Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.
CONDITIONS OF EMPLOYMENT:
Employment is contingent upon successful completion of health assessment at the UW's Employee HealthClinic. The health assessment may include but is not limited to tuberculosis clearance, measlesclearance, serum banking, immunizations such as tetanus and vaccinia, physical exam and/or review of work health history, x-rays, and/or assessment to wear positive or negative respiratory protective equipment.These health assessments will be repeated periodically during work assignment.
This position may be required to work with and take specific precautions against and/or be immunizedagainst potentially infectious agents. Specific precautions may include wearing respirators and/orprotective clothing. Employee is personally responsible for following health & safety and security policies/procedures, and staying current on all required training. Blood borne pathogen training and compliance with all WaNPRC and UW security policies is also mandatory.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.