The University of Maryland, Baltimore Department of Financial Services is seeking a Supervisor of Student Accounts. Under general supervision, the Supervisor of Student Accounts is responsible for the day-to-day operations and management of the Student Accounts Receivable and Cashier areas of Student Accounting, which includes billing, collections, and income recording of the Student Accounts Receivable as well as the cash processing activity of the University Cashier. The Supervisor of Student Accounts maintains the fee schedule in the database system to insure that tuition is assessed properly and revenue is credited to the proper ledger accounts; schedules, trains and motivates customer service personnel to insure excellent customer service to the University community.
UMB offers a generous benefits package that includes 22 vacation days, 14 floating and holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.
Ensure compliance with federal privacy laws, State Central Collection Unit requirements, and University tuition collection procedures.
Maintain a thorough understanding of the student account assessment infrastructure to insure that tuition and fees are accurately assessed and that the proper accounts are credited for revenue and internal payments.
Ensure the adequate internal control procedures over payments of Tuition and Fees, Tuition Remission, and other internal payments.
Oversee the administration of Student Health Insurance enrollments and billings as well as Third Party tuition and fees Receivable.
Determine work priorities, plans, schedules, assigns and reviews work. Train and evaluate assigned personnel.
Investigate and resolves difficult or highly sensitive collections or receivables problems. Interact with students and the University community in order to explain University procedures
Participate in system development and testing as required.
Implement process improvements, where practicable and workable, to maintain an efficient operation and streamline internal business practices.
Communicate Student Accounting information to students and the campus through various channels including the web and printed materials.
Perform other related duties as assigned.
Education: Bachelor's degree in Accounting, Finance, Business Administration or a related field of study (Master's degree and/or additional certification is preferred).
Experience: Three (3) years related experience in accounting including experience working with accounting database applications.
Supervisory: One (1) year of direct supervisory or responsibility for training, work coordination, and monitoring of work of others.
Preferred: Experience working in a Higher Education environment, preferably within a Student Business Office operation.
Other: Consideration may be given for a unique combination of education and experience.
Knowledge, Skills, and Abilities
Strong customer service skills.
Possess knowledge of budget and/or financial principles and systems (i.e. loan fund accounting, GAAP, financial models). Knowledge and skills related to maintain a moderate complex computerized records system. Ability to maintain high standards with the work being performed and maintain awareness of trends and influences. Demonstrated ability to analyze, compare and interpret data, format into reports and make judgments based upon this knowledge. Assumes personal responsibility for all outcomes; makes effective and timely decisions; Ability to plan, organize, and prioritize work. Demonstrated accuracy and attention to details. Demonstrated ability to communicate effectively both verbally and in writing. Ability to perform duties with relative independence and the capacity to work as part of a team when required. Ability to perform multiple assignments simultaneously. Skill in using Microsoft Office software and PeopleSoft financial system for advanced analysis and useful reporting.
Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Writes and presents information in a clear and concise way. Interprets and understands written information and is able to listen attentively to verbal and non-verbal cues that lead to a deeper understanding. Ability to network with, and provide information to key groups and individuals. Ability to work as part of a team. Good administrative and supervisory skills
Ability to work cooperatively with others and demonstrate professional, ethical, respectful, and courteous behavior when interacting with others. Capable of interacting pleasantly and positively with others to meet customer expectations, and provide follow up with customers.
Ability to use measurable and verifiable information for making decisions or judgements. Excellent organizational and project management skills. Ability to use a consultative approach to resolve issues in area of responsibility.
Hiring Range: Commensurate with education and experience
If accommodations are needed for a disability, please contact Staffing & Career Services at 410-706-7171, Monday – Friday, 8:30am – 4:30pm EST. Maryland Relay can be accessed by dialing 711 (in-state) or 1-800-735-2258.
Equal Opportunity/Affirmative Action Employer. Minorities, women, protected veterans and individuals with disabilities are encouraged to apply.
The University of Maryland, Baltimore (UMB) is the State's public health, law and human services university devoted to excellence in professional and graduate education, research, patient care, and public service. As a diverse community of outstanding faculty, staff and students, and using state-of-the-art technological support, we educate leaders in health care delivery, biomedical science, globa...l health, social work and the law. We emphasize interdisciplinary education and research in an atmosphere that explicitly values civility, diversity, collaboration, teamwork and accountability. By conducting internationally recognized research to cure disease and to improve the health, social functioning and just treatment of the people we serve, we foster economic development in the City, State, and nation. We are committed to ensuring that the knowledge we generate provides maximum benefit to society and directly enhances our various communities.