For full consideration, submit your application by 5pm on October 13, 2017
Note: Not all unique aspects of the job are covered by this job description
The Office of Accessible Education is seeking a 9-month fixed term Transportation Dispatcher to provide high-level customer service for our DisGo Service. In association with Parking and Transportation Services, the Office of Accessible Education operates a free Disability Golf Cart service, DisGo. It is open to all members of the Stanford community with a disability or medical condition that makes it difficult to traverse the campus. DisGo currently maintains two 4-seat golf carts and one wheelchair accessible cart.
The Office of Accessible Education is proud to be a part of Student Affairs, which advances student development and learning; fosters community engagement; promotes diversity, inclusion and respect; and empowers students to thrive.
Lead a group of student employees who provide and maintain the highest level of service to the Stanford community using judgment and discretion.
Supervise the day-to-day operations of the unit, leading and mentoring staff. Provide orientation and training to lower level representatives.
Guide student and volunteer workers: including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, and reviewing work for quality and timeliness.
Train drivers on use of golf carts, rules of the road, emergency procedures, accident reporting, etc.
Perform human resources transactional support, e.g. time cards, I9s, confidentiality, and Vehicle Operators Agreement form.
Perform duties associated with scheduling, organizing, and operating golf carts.
Promote culture of safety through training, demonstrating commitment to personal responsibility and value for safety; communicating safety concerns; using and promoting safe behaviors.
Provide input in hiring decisions and performance of workgroup.
Act independently to determine methods and procedures on new assignments.
Serve as a subject matter expert for the unit. Participate with other departments and represent the unit as needed.
Handle the highest level of escalated and unresolved calls.
Administer and educate others on the supported program, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.
Update/Maintain approved content on DisGo website as needed
Determine whether disputed issues have been handled appropriately through substantial knowledge of internal policies and procedures.
Work closely with others in department to identify and correct problems and make recommendations to remedy problems.
Keep track of correspondence and interactions with customer using a customer relationship management tool.
May act as supervisor in supervisor's absence.
* - Other duties may also be assigned
Internal Number: 267391
About Stanford University
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu.
Stanford University is a...n equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.