Primary point of contact in Human Resources, providing both routine and complex assistance. Participates in onboarding processes and benefits participation. Responsible for resolving or referring customer issues, and assists employees with matters relating to FMLA, payroll and other non-routine matters.
Provides general information to the university community using procedures, policy manuals and other references.
Responsible for onboarding new employees. Duties may include, but are not limited to: POI, I-9, direct deposit setup, benefits election and fingerprint scanning for payroll system.
Resolves benefits inquiries from employees and assists with ERS access problems, password resets, and general questions about insurance and retirement options.
Responsible for the initial dissemination of FMLA information, collection of documents, coordination of packets, email notification and tracking.
Reviews data in PeopleSoft HRMS including leave balance, hours, W-2 and W-4, electronic time and labor system, and reports results to employees who need assistance with their payroll information.
Assists with training inquiries, enrollment, verification of completion and other related tasks.
Responsible for updating sensitive information in both PeopleSoft and ERS systems, as needed.
Assists with special projects such as Staff Tuition Scholarships, Work/Life Balance and Wellness Wellness Programs, Staff Awards and activities.
Performs other job-related tasks as assigned.
18 months and 3 years experience
Requires the ability and knowledge for analysis and interpretation of procedures, policies and practices attainable through specific education and/or training programs in a specialty or technical field. Advanced vocational or electronic skills or a basic knowledge of a professional field is required. An Associate's degree or certification/licensing in a technical specialty program of over 18 months and up to 3 years duration are characteristics of this field.Requires a minimum of three (3) years of directly job-related experience.
Founded in 1927, the University of Houston is the leading public research university in the vibrant international city of Houston. Each year, we educate more than 40,750 students in more than 300 undergraduate and graduate academic programs, on campus and online. UH awards more than 8,000 degrees annually, with more than 200,000 alumni. UH is a Carnegie-designated Tier One public research university.