Salary commensurate with education and experience.
UW Medicine's IT Services department is looking for an outstanding Research IT Enterprise Application Manager to join the team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependentsAND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
TWO Retirement plans to choose from one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account...Tax Exempt!
Dependent Care Assistance program!
On-site Childcare Centers!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parkingPRE-TAX!
Tuition Exemption program at the UW (and other colleges around the state)!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please visit click here.
The Research IT Enterprise Application Manager provides leadership to the Research IT Applications team and is responsible for the management of electronic research applications in a production environment, with an emphasis on the Oncore Clinical Trials Management (CTMS) application. Oncore is implemented through a configurable vendor-based application from Forte and the primary CTMS system for UW, Fred Hutch and SCCA .
Under general guidance of the Director of Research Information Technology, this position will manage a team of technology professionals. The scope of responsibility includes management of systems operations, processes, and design standards; oversight and supervision of the CTMS team; and management of customer relationships. Key responsibilities include ensuring the availability and stability of mission-critical research applications; working with customers to provide exceptional customer service; coordination of all research CTMS application activities in the production environment; working with the vendor on issues and improvements for system function and stability; and participating in the annual budgeting lifecyle.
The application environment within UW Medicine includes multiple electronic health record systems, departmental systems, interfaces, and clinical data repositories. An understanding of the applications and their integration with Epic is critical to the Research IT Enterprise Application Manager's success.
The clinical resarch environment which is supported by the Epic application suite is made up of a complex set of multi-disciplinary clinical research and administrative workflows across care settings. The Research IT Enterprise Application Manager must understand the overall clinical research environment and processes to provide effective support of the application and its users.
This position exercises substantial discretion, independent judgment, and decision-making authority in applying the responsibilities called for. Responsibilities are carried out with technical expertise and provide authoritative advice and counsel to the Director of Research Information Technology and other IT and operational management.
This position may provide access to restricted or confidential information including: employee and patient information, medical center strategic plans and initiatives, financial information or other sensitive materials and information. The Research IT Enterprise Application Manager should access and use the minimum necessary employee and organization information to perform job responsibilities and duties and only for authorized purposes.
Multiple locations and entities utilize the research applications within UW Medicine. This position is responsible for a varied customer base to include UW Medicine Neighborhood Clinics, UW Physicians, UW Medical Center, Harborview Medical Center, Fred Hutchinson Cancer Research Center, Seattle Cancer Care Alliance and Northwest Hospital & Medical Center Outpatient Clinics and the integration and expansion of the research applications within a mosaic of EMR solutions at UW Medical Center, Harborview Medical Center, Fred Hutchinson Cancer Research Center, Seattle Cancer Care Alliance and Northwest Hospital & Medical Center. The Research Enterprise Applications Manager must work closely with UW Medicine operational committees, internal customers, and other directors and managers as they centralize and operationalize departmental clinical and business systems. Close interaction with executive sponsor teams from UW Medicine is expected. Frequent interaction occurs with other ITS Managers, Directors, and Analysts for solving problems across systems. Interaction with operations staff is required to assure that production processes perform properly. UW Medicine relies on enterprise wide technological solutions and electronic information to enable the quickest and most reliable health care for its customers. These systems must be available on a 24x7 basis in order to allow Physicians, Nursing, and all other clinical staff access to vital patient information. If the systems are not available the potential for adverse impact to patient care or life as well as lost revenue are very real. Both the availability and the security of the information are of the highest priority.
The Oncore product is a suite of applications with multiple points of integration. If integrationthe primary responsibility of this positionis not optimal, a change or problem in one portion of the application can impact all other portions of the application which may result in system malfunction, downtime, or delays in project implementation.
This position will provide supervision for the CTMS Research Team comprised of 5 Technology and Business Analyst professionals. Must be able to lead, organize, and positively influence a team while helping to build strong working relationships across ITS and the rest of the UW Medicine organization. Will lead programmatic development for support of the application, lead the identification of areas of improvement for end user satisfaction and application efficiency, and will provide mentorship, coaching and guidance for CTMS team members. The position will make hiring decisions and recommendations for separations, reclassification recommendations, salary adjustment recommendations, handle complaints and grievances as well as generally planning, assigning and approving the work of these positions.
This position will also assist in vendor management related to application support and maintenance, and may provide supervision for contract staff and onsite vendor resources.
Manage and Lead Team (30%)
Supervise and direct team of technical and application analysts to design, develop, implement, and support applications and systems that meet user requirements and are customer-service oriented.
Emphasize enterprise and IT Services' vision and guiding principles to all staff.
Communicate IT Services and UW Medicine policy to the staff.
Provide functional and technical expertise to staff.
Establish and maintain technical and functional standards.
Identify and recommend appropriate staff and material resources for projects
Assign resources for analysis and active projects
Monitor resource requirements across project activities and make adjustments, as needed
Facilitate appropriate participation by Subject Matter Experts (SME) in project activities
Manage operations and track to approved budget
May supervise contractors
Promote an environment that is attractive to the IT employee and that facilitates the recruitment and retention of professional, technical, and support staff; includes, but is not limited to, staff development, recognition, motivation, communications.
Build, grow, and support positive team culture; model leadership and teamwork.
Systems Operations Management (25%)
Ensure that production systems operate accurately, reliably and efficiently. Research and analyze system performance and plan improvement measures. Work closely with staff to analyze problems and implement solutions.
Monitor Severity 1 and 2 tickets to ensure appropriate response time.
Communicate, coordinate, and facilitate planned system maintenance events and responses to unplanned system incidents/outages.
Ensure proper monitoring of system availability and performance and report associated metrics to Leadership.
Plan, develop, and implement standard application support processes.
Establish and manage on-call staffing for 24x7 user support.
Customer Relationships (15%)
Plan and develop Service Level Agreements with key customers. Evaluate and implement user requests. Ensure that staff efforts are focused on user priorities. Follow up with users and management to confirm that work has been performed as expected.
Actively manage user relationships to analyze, plan, prioritize and follow up project work and programming requests.
Responsible for ensuring service requests are completed in a timely manner to the satisfaction of customers. This responsibility requires coordination with all resources needed to accomplish the request either directly or through delegation.
Create and maintain a service-oriented relationship with customers. Expected communications include:
setting expectations for scope, schedule, and effort for defined projects
setting priorities for service requests
reporting status of current efforts
identifying issues and potential solutions
establishing appropriate timelines/schedules for problem resolution and service delivery
Participate in the system planning process with IT Services and medical centers leadership to include identifying strategic goals, prioritizing needs, and budgeting.
Participate in research, planning, evaluation, and implementation of strategic systems.
Work with IT Services and customer leadership to build business cases for significant system improvements or replacement.
Develop implementation strategy, budget, and roadmap in conjunction with operational and ITS leadership teams.
Process Management (10%) Develop and operate internal systems that maintain and improve the effectiveness of the application support function. This includes ensuring the following:
Appropriate customer service measures are in place.
Appropriate status reporting and communication mechanisms are in place to highlight progress, plans, and issues.
With team, plan and manage the enhancement cycle including identification of those enhancements requiring formal project management.
Collaborate with project managers and directors to assist and support projects through production readiness, conversion support and turnover to operations.
Liaison to technical and architecture teams at both enterprise and project level.
Vendor Management (5%)
Primary contact for the vendor for system maintenance, support, and stability.
Establish priorities for production issues and enhancements in consultation with the ECA team, other Epic applications teams, project leadership and medical center managers and analysts.
Provide oversight to vendor resources assigned to production work including planned and unplanned outages, project work and issue resolution.
What you'll bring to the table: (minimum requirements)
Bachelor's degree in Healthcare, Computer Science, Business or related field or equivalent combination of education/experience.
5+ years experience performing progressively more responsible tasks, which much include:
3+ years' experience supervising/leading information systems professionals. This experience should include leading a team(s) of IT professionals with responsibility for training, assigning, scheduling and prioritizing work, reviewing completed work assignments, and performance management. Must have demonstrated skills in prioritizing the work of a team.
3+ years' managing system vendor relationships.
3+ years' involvement with process improvement.
3+ years' professional work experience performing system design, writing technical specifications for, configuring and/or knowledge of enterprise level EHR systems.
Healthcare industry experience, including experience with clinical information systems.
Knowledge of all phases of software development lifecycle for vendor supplied software.
Demonstrated ability to manage small to medium sized IT projects and/or process improvement initiatives.
Experience working in a service-oriented, Information Technology setting.
Proficiency with basic office applications, including Excel, Visio, and PowerPoint.
Successful candidates will also:
Possess excellent oral and written communication skills.
Have ability to synthesize operational data, literature and verbal input into appropriate policy and procedure.
Be well organized and detail oriented.
Have ability to visualize global view.
Possess knowledge of database structures, data definitions and data relationships.
Possess strong interpersonal communication skills and customer service principles.
Have an interest in and aptitude for information technology.
Have demonstrated ability to work with and facilitate multidisciplinary work groups in an application development or support setting.
Ideally, you'll also have: (desired skills and experience)
Experience with Research IT systems.
Experience with the Epic application suite.
Experience with team-building, coaching and developing staff, supporting knowledge sharing and cross-training.
Experience planning, implementing and supporting clinical systems, in an environment comparable to UW Medicine.
Knowledge of academic medical centers operations.
Demonstrated customer service orientation.
What are some of the other tidbits that you might want to know?
The individual in this position is expected to work normal daytime hours. However, significant off-hours and weekends may be needed to resolve problems and during implementation and maintenance activities. This individual is also expected to be available for call on a 24x7 basis as needed.
This position requires access to personal transportation. UW Medicine has multiple physically separated locations; in urgent cases, this position may need to quickly access one or more of those sites during off-hours. Travel to/from includes, but is not limited to, UW Medical Center, Harborview Medical Center, Northwest Hospital, downtown Seattle, and other facilities which are affiliated with UW Medicine. Position requires regular travel to UW Medicine enterprise sites.
Must be able to respond in a timely manner to production issues on a 24x7 basis, on-call as a primary point of escalation.
Ability to communicate clearly in English, both verbally and in writing.
Appointment to this position will be contingent upon successful completion of criminal background and reference checks.
This advertised job posting may not include the complete official job description for the role.
The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on Apply to this position.
Who are we and what do we do? UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports ALL of UW Medicine! UW Medicine is comprised of Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral. #monster #dice
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.